Kerry | Columbia, South Carolina | 06/13/2024
ESD has been wonderful!
Kraig and Dave were very efficient and easy to talk to when they were here in South Carolina to install my solar panels. They were quick to let me know a piece of the bracket was broke and that they would have a new piece 1st thing in the morning. The next day, they came back at the time they said they would and installed the new part. I did have an update to my solar panel inspection and project and ESD (Tiffany) was quick to call me and advise me on this change. Even though she couldn't answer my questions, she let John know I had some concerns and within 5 min of getting off the phone with her, John called and was able to answer all my questions with ease. Even though I am in the beginning phases of my Solar experience with ESD, I highly recommend anyone interested in Solar to reach out the the team in SC.
Ted S | Debary, Florida | 11/06/2023
15 months, 5 failed inspections, and still not done!
This is by far the worst company we have ever dealt with, and the manager Olivia is completely worthless! Our project has been going on for 15 months and we are still not online. Olivia is like a kindergarten that just nods her head and accomplishes nothing, you might as well be talking to your pet! Five failed inspections, and one where the tech was a sleep in his van while the city inspector failed the inspection, I had to call the office and tell them their tech was sleeping and we fail yet again! If you want solar, go anywhere but ESD!
Todd Ohagan | Sebastian, Florida | 11/02/2023
Complete dishonesty
Signed contract with salesman Alex Lafata 14 months ago and still waiting to complete it. Do not trust salesmen Alex Lafata, his associate Brian Smith and ESD customer service manager Olivia Diaz. All have said they would resolve issues but still have yet to do so. Originally was told project would be completed in 3 months, but again still waiting after 14. Apparently they pay salesmen for work before it is done, thus they have no incentive to finish the job. Have been promised by ESD that I would be reimbursed for double payments for loan while still paying for electric bills, but that has not been done either. Lies upon lies from all. Have waited to post bad review in hopes they would fix it, but now it looks like I will be taking legal action for breach of contract.
Kim Moore | Ormond Beach, Florida | 10/17/2023
Terrible Experience
I cannot recommend ESD Solar. This has to be the most unprofessional, incompetent business I have ever dealt with in my life. The owners (Nancy & Jared Yagmin) and staff make promises they do not keep, everything from scheduling installation, to someone will call you back, to the size of the solar system agreed upon is not what you paid for, to removing the construction lien placed on your home after they have been paid. Anyone considering solar should think long and hard before entering into any type of agreement with this company or be prepared to retain an attorney.
Tom M | Tarpon Springs, Florida | 10/02/2023
Nonexistent customer service
Since ESD installed an Enphase system I average about one microprocessor failed per year. Each panel has a microprocessor and when it fail lit produces no electricity. ESD charges $250 in advance for the “privilege” of making a warranty service appointment. However, even though they’ve had my money for weeks they still have not set an appointment to replace the defective part. They repeatedly refer to some mythical character named Alfredo, who is supposedly in charge of scheduling. Of course, you can’t speak directly to Alfredo and he seems to always leave early. I’m losing money every day the defective panel is inoperative. Go with any other company, just not ESD.
Ana Mendoza | Eustis, Florida | 09/22/2023
Extremely satisfied
I am surprised that I only see 1 and five stars reviews. In my case it is a 5 stars. Price was the best; Installed two months ago, waited about three months since I signed the contract, which is not much; installation was very smooth, working fine so far, and about the costumer service, I can say only good things. They helped to get the best financing option. As the power installed was about 16KW I needed liability insurance for one million. They helped me to get it at a very affordable price, which I was not able to do.
Alan | Winter Springs, Florida | 08/02/2023
Liars and thieves
They installed the wrong panels in the wrong place. misled us, the monitoring company and the state of Florida by not installing to the terms of the permit. They have put us in a tier two situation with the power company, causing us to pay for insurance to protect the power company. The panels are operational but not producing correctly because of placement. They falsified my signature. lied to the loan company, and do not communicate or follow through on their contract. They are in breach of contract. Do not fall for their excellent salesman Killian, he is either lying or naive. The only reason they have 1 star is there was not a negative option.
Ed neville | Naples, Florida | 05/24/2023
Still waiting
Almost one year and roof panels have not been turned on. I am frustrated and tired of eating.
HSP | Crestview, Florida | 04/05/2023
Poor response
I started this process in May 2022, now in April 2023, still no installation of the solar panels. The sales rep is awesome and thats where it stops being awesome. Installation process is awful from permits to upgrades to existing electrical systems to the actual install of the panels. Customer service is unresponsive.
Michael Coelho | Humble, Texas | 03/06/2023
Horrible company to work with
ESD does not honor maintenance contracts. My system has been down for four weeks. The installer, Green Light Solar, is incompetent, not qualified, does not care or all the above. I am proceeding with sale cancellation through consumer protection and attorney general office.
