New England Clean Energy

I was very impressed with the people and entire process from sales through installation. The sales person was extremely knowledgeable about how to design the system and also educate me on how it works. He was very responsive to my many questions I had throughout the entire process. The installation team was probably the best experience I've ever had with a contractor. They accommodated my requests to make some adjustments on how the brackets were to be installed and were also always responsive to phone calls and emails. Not once did I wait for them to get back to me. They also installed some monitoring equipment for me, twice! No charge. They were very friendly, organized, and knew exactly what they were doing. I highly recommend New England Clean Energy.

read more

In September 2024 New England Clean Energy installed a 22-panel solar system on my roof. The sales, design, installation, town inspections for the project went extremely well. During the sales discussions software was used to evaluate the roof size and shape, house orientation, and the effect of nearby trees for several possible panel configurations to determine the optimal power output. During installation the installers offered several good options for running the wiring to minimize visibility on the exterior of the house. The final installation seemed very high quality. Installation required about 2 days including several hours of delay due to heavy rain. The installation passed the town fire, building, and electrical inspections, and was accepted by National Grid without any problems. The system has been up and running flawlessly for several weeks. I recommend New England Clean Energy as an excellent choice for solar projects.

read more

My Solar PV system had been operating for a little over 10 years when my power inverter appeared to have failed. My system installer, Astrum Solar, got out of the residential solar business, and although they did honor their 10 year warranty contract, it expired before my system failed. I’m now what is referred to as a “Solar Orphan”. What was I to do? So I searched the internet and found others in my predicament. Not many Installers are willing to take on Solar Orphans. While searching I came across positive reviews for New England Clean Energy (NECE) who services orphaned systems. I gave them a call. They responded promptly to emails and texts. They were extremely helpful and were willing to repair my system, and deal with SolarEdge, the power inverter manufacturer. My inverter was still under warranty so I arranged to have the replacement delivered to my house. NECE arranged with SolarEdge to be the new service provider and got my SolarEdge account switched over. When the new inverter arrived, NECE set up an appointment and sent a technician to test my system and install the inverter. The technician arrived on time (can you believe it!), was friendly, courteous, and very competent. He ran into some difficulties between the old and new versions of the SolarEdge inverter but quickly solved the issues. Within an hour, the new inverter was mounted on my house in place of the old, it was communicating with all the optimizers and solar panels, and I was back in production. An hour after that I could see my solar panels and production rates via the SolarEdge app. This demonstrated how savvy the technician was and the overall competence of NECE. Another tidbit: once I called NECE and I couldn’t get through. A few minutes later I receive a text message asking what’s up. I hadn’t even left a callback message! Even a week after the repair they helped me locate a reputable and helpful Aggregator so that I can once again collect RECs (Renewable Energy Credits). Clearly, NECE is exceptional, and I told them so. You don’t’ often get that kind of customer experience. That’s why I highly recommend them. And if my experience is any measure, I’m quite sure NECE’s full installations are just as good. In a way, I wish I had selected NECE as my original installer.

read more

Our system was installed spring 2023. Todd gave a great thorough assessment; compared to other companies that were more sales oriented. He provided us with data that was helpful. After the paperwork, permits, and energy source contracts; solar installation was quick in only a day. But most importantly fast forward a year and our solar production is great and saving us money.

read more

New England Clean Energy works with you step by step and provides excellent customer service throughout. I ran into a few hiccups with my electricity provider and everyone at New England Clean Energy worked to ensure that I did not have to lift a finger and took care of the whole process as promised. 100% recommend!!!

read more

I'm an orphan solar panel system owner and I spent 2 years trying to get a company to determine what problem I was having (a raccoon), figure out how to correct it, and get the system operating again. Thankfully I finally found New England Clean Energy and boy am I glad I did: They immediately were engaged, came promptly, took care of the problem and explained everything to me...I will be a customer for life!! Thank you New England Clean Energy! Bill Howe

read more

We used NECE after researching a ton of different solar companies (got around 15 quotes). After talking with Todd on the sales side about their process I was impressed with his knowledge and proactive suggestions to make sure the system was designed to best fit us. Todd was never pushy during the sales process and also didn't trying to say "All other companies won't do a good job". He was very thorough and detail oriented. Once we past the sales stage, Leah was assigned as our project manager and she made quick work of getting the permits for the system and arranging for the installation team. She was very responsive throughout the process and would ask the appropriate team within NECE if I had a question that she didn't know the answer to. Installation took two days, where all wiring was run internally. Mike, the master electrician, was incredible. We wanted internal wire runs with no conduit, and he went above and beyond to make sure that it was done that way, even though it wasn't the easiest drop from the attic to our basement. Mike and his install team were incredibly courteous to not only us, but also when talking to each other. He consistently would consult me if there was any change in where he though a wire may go or if he had to cut a hole to bring a wire somewhere. Mike, and his team, were absolutely amazing and I can't give them enough praise. The follow up after the installation with the city inspections and utility meter swap were quick and painless. Overall, I would highly recommend NECE, they were great partners throughout the entire process and if we need to ever expand the solar install, I wouldn't hesitate to go back to them.

read more

We got a roughly 7kW installation through NECE on our home. We were satisfied with the professionalism, communication, and quality of installation that New England Clean Energy provided. We would recommend them as a solar installer for people living in Massachusetts or the New England area!

read more

We were just able to turn our panels on much quicker than I expected. Everyone involved in our project was very knowledgeable and helpful. We spoke with 5 solar companies before going with New England clean energy. What really sold us was every other company came with their pdf of “this is the solar plan we made for you” where our sales person Todd opened the program they use to create the plan and played through different scenarios as we asked about putting panels on different parts of the roof. It felt more like we were coming up with a plan together, not just being sold a prepackaged plan. Another thank you to our project manager Leah and Stephanie in the office for always keeping us in the loop and responding to emails clearly and quickly.

read more

Easy to deal with, quick response. When there was a software issue after almost a year, they stayed on top of it, and when they couldn't deal with it remotely, sent a tech who sorted it out.

read more