Doug Myers | Des Moines, Iowa | 12/07/2024
can't seem to configure battery to my Enphase panels in Florida
Have been waiting for Sunnova to complete install. Seem that the Enphase equipment - that works well - is not approved by Sunnova - who's equipment does not seem to work at all! Installers had system running perfectly and the the engineers decided to change things and I have been without battery back up since Oct. Have requested update, chat and text messages and have gotten nowhere. will keep requesting until resolved. this is not a complaint about the equipment per se, but rather design and Govt Codes that have the system failing.
Mr Lynch | Trenton, New Jersey | 12/06/2024
Mr Lynch
I was very happy to accept a new source of energy. SUNNOVA WAS CHOSEN THIS YEAR 2024. At the onset of installation, the roofers destroyed by landscaping by using old tarp and ladders breaking branches and injuring/killing mature bushes. In addition, falling roofing added to the damage and there was more roofing debris left than what a professional should leave for cleanup as it caused further harm. Damaged my gutters as well. Roofers and tree cutters were hired by installing company- SunnyMac who agreed to replace gutters and to provide nursery care to the landscaping. Tree cutting was needed and added to property damage by creating holes in my driveway. They did not keep there promise to repair after I was told to submit estimates. When I called Sunnova and I was told SunnyMac the installer company is the contractor and I have to deal with them and they are not honoring there agreement to repair damages .To date I am ignored. On another day, Sunnova installer/worker drilled a hole thru my window seal and window. This repair cost $4K to replace window and Sunnova was fully reimbursed to me. I wanted to terminate everything but I was locked and SunnyMac knew this and provided unprofessional service and false promises until they just started ignoring me all together. SunnyMac even had the nerve to tell me they made no money off my property and wont be spending anything.I purposely omitted names as I try not to be that retaliation guy. But it sucks as I have to spend more money as the entrance to my home looks very disheveled now. I'm now dealing with the inability to access my account online after numerous attempts with help desk troubleshooting ,paying bill as guest pay.. Can't view usage and what I'm paying for. This has gone on for weeks now and today I received termination of service due to bill payment and I can't get online to make a payment or receive fill access..Smh on this whole project.
jin kim | Ontario, California | 12/06/2024
Don’t get solar system with sunnova. They put more panels on the wrong side of roof and saying producing electricity as expected. Been talking with my attorney
Amy | Winchester, California | 12/05/2024
Scammers
A great salesman came to my home telling me that we could save money on our energy bill. We live in California and paid $4155 in energy bills for the year of 2023. The system was installed over a year and six months ago, however, they kept saying it couldn’t be turned on. When I finally told them to come get their panels off of my roof, somehow miraculously it was able to be turned on. On the app it will tell you that it’s producing, but it won’t show you the consumption. I thought this was some kind of an error so I called customer service. It turns out there is no consumption meter installed and they want to charge me to install one. Solar isn’t worth it. All of these companies are scammers.
MFH | Hummelstown, Pennsylvania | 11/19/2024
Absolutely horrible customer service
I paid off my solar system in full in March of 2024. There was no way online to cancel my autopay. I had to call multiple times for them to cancel my autopay. They finally cancelled 10 months later after I gave them an additional 1000$ worth of payments. Then they told me that I could not be reimbursed for the extra payments. I plan to take them to court.
Piss Offed | Crosby, North Dakota | 11/18/2024
Dont let them conn you into signing
I had a fast talking sales man appear at my home, talking about savings through department of energy for low income families. We thought we where getting a good deal and after 6 months, royally got F---. You are stuck at a 25 year lease, the only way out is to buy out the lease or sell your home. Your told you system is over producing but you wont see any savings. Their customer service will reiterate the loan agreement and their numbers. How can you sucker low income minority families into 25 year leases and then extort them and say sell your house or buy us out. This should be illegal.
Claudine Witter | Hyattsville, Maryland | 11/08/2024
Don’t work with them
They let you think the system will help on your bill and it doesn’t . You end up paying more. They also lock you in for 25 years which should be illegal because they tell you your going to pay less on your bill and you end up paying more and can’t get out
Wa Tchang | Loomis, California | 11/07/2024
Service
TERRIBLE SERVICE!!! My system stopped working for 2 months. Many calls. They keep delaying to provide service. Finally got a schedule for them to come out. No call no show. I called them back, they said they couldn’t get anyone out and I have to reschedule. Got a schedule for next month. Hope someone will show up
Brian Ullestad | Round Rock, Texas | 11/06/2024
Just not right
Absolutely unacceptable! We purchased a battery solution on September 27th, eagerly anticipating its installation. Our initial interactions with our sales rep Kay were impressive—he was thorough and responsive. However, after a promising pre-installation check on October 7th, communication broke down completely. Despite multiple emails to our Solar Project Coordinator, Irene, we were met with deafening silence. After nearly a month of no updates, I was forced to contact Kay directly on November 6th, demanding answers. Shockingly, we were then informed by Irene that the battery we had contracted for was incompatible with our system. To add insult to injury, Kay’s solution was to upsell us a more expensive, less efficient model, with no attempt to rectify their error or offer compensation. This level of service is reprehensible. Being left in the dark for an entire month only to be told to pay more or cancel altogether is not just disappointing—it's downright disgraceful.
Nikki | Woodland, California | 11/05/2024
Run far away!!!!
Isn’t it sad when you are forced to get solar now. It’s even more sad when you have Sunnova as your solar company not by choice. I’d rather have a $500 PGE bill than deal with Sunnova. They have the worst customer service department. They give misinformation and will not honor what is being told to you. BEWARE
