Rhoda J. | Kissimmee, Florida | 10/30/2024
Terrible solar company to stay away from
I chose Sunnova for solar with high expectations based on their promises. They assured me that the solar panels would cover over 90% of my energy consumption, yet in reality, the system barely produces enough to cover even 50% of my needs. I pay a hefty fixed rental fee of $331 monthly, yet the production value has consistently been less than $100 per month, far from what was promised. To make matters worse, my system stopped producing power entirely during the peak summer months of July and August. Despite this major issue, Sunnova failed to notify me, leaving me unaware of the outage until my energy bills reflected it. When I requested a refund for the rental fees during these non-operational months, Sunnova declined, leaving me to pay for a service I didn’t even receive. If you're considering Sunnova for your solar needs, I strongly advise looking elsewhere. The promises simply do not align with the performance or customer support.
Fernando Cabrera | Daytona Beach, Florida | 10/27/2024
Scammers
Attention to homeowners who want to install solar panels with (Sunnova & Lumio), it's all a scam, they want to make it easy for you, that you're going to save on electricity, but in the end it's not like that. There is a group of people who have been deceived by Sunnova & Lumio, their service is useless and they want to charge you, they put clauses in the contract that prevent you from selling your house because of the panels, and also when you make the full payment for the panels, in the end they are not yours because they keep them. They want to force you to make a payment for something that doesn't work for you, but if they think it's going to stay that way, they're wrong. We are willing to sue them for scammers.
Alice | Austin, Texas | 10/25/2024
0 Stars
Stay away is correct! It took them months to transfer the contract when I sold my home. They called me nearly every day saying something different - asking for documents they had failed to review in emails. Additionally, daily phone calls saying they received a pay off only to learn they had applied someone else's payoff to my system incorrectly. Then they started calling me saying I owed them a balance. When I finally paid it via a credit card, they had also withdrawn it from my bank account. Then, when I called, they refused to refund it saying the two payments were from me and the new owner, not two from me. They refused to let me talk with someone who could figure out that the two accounts were both from me. I don't understand how they were even able to withdraw the amount from my bank account when my account has been closed.
Chris | Aurora, Colorado | 10/23/2024
Never use Sunnova, go with anyone else. This is coming from a disabled vet that bought out a solar lease from a previous owner and shouldn't even be dealing with them. I bought my home over a year ago, buying out the solar lease in the process. Sunnova collected my money, but never transferred the system. I emailed all required documents and called Sunnova following closing and never heard back after the final email was sent with all documents. I started producing power, so I assumed they transferred the system to my name. I'm now trying to refinance to a lower mortgage rate and found out Sunnova never transferred ownership and still has a lien for the previous owner, even though they were paid out. This is stopping my loan. I called and Sunnova said "looks like it never got transferred, but we still have all the documents." They also couldn't give me a timeline on how long this will take to transfer ownership and remove the UCC/lien. Update: I've contacted Sunnova a handful of times now and the transfer STILL hasn't been completed. Each person at Sunnova I talk to starts the process over again. This is literally the biggest headache I've ever had with any company, which is crazy because I OWN the solar panels.
Jeff H | Santa Rosa, California | 10/21/2024
Incompetence or negligence at it's best
When Sunnova's contractor installed the panels on my roof they missed one of the 4x4's which ended up causing a roof leak the following winter. We realized there was a leak January 2024. They did not send someone out, despite repeated emails and phone calls until March. In March they sent a crew out not to fix the situation but to see if it was a Sunnova issue. It was, then they left without fixing anything. The roof continued to leak into a wall in my house through the rainy season- record rain by the way. The wall became moldy, wet, and spread significantly over that time. Then they sent out another crew a month or two later to do the same thing. I asked why they were not at my house to fix the leak and they said they were here to figure out if Sunnova was liable. Apparently, the first crew did not share records with Sunnova so they sent out a second crew to do the same thing as the first crew. I convinced the second crew to at least fiil the leak with silicone so it would not leak anymore, which they graciously did. Months went by with no news or fixing the problem. Finally, I reported them to the Better Business Bureau and within 1 week they were on my calendar to fix the roof and the room with the leak damage. After 9 months, Sunnova was finally motivated to fix the problem. Early September they fixed the roof and this last weekend October 19 they finished replacing the drywall and getting rid of the mold. Incompetance and a disregard for another person's personal property to say the least.
Harry | Effingham, Illinois | 10/18/2024
From inception to power production has been easy.
Everyone from sales to installation has done a great job.
Scooter | Valley Springs, California | 10/14/2024
2+ years since I signed my contract and still no Solar!!!!!
It's been over 2 years since I signed up with Sonova 8/10/22 to provide me with solar power. To this day, I have not ever heard from anybody at Sunova, other than their billing staff as they started charging me immediately and call me monthly. I was sent the wrong plans for my install from Sonova 3 times before they started my initial install in early 2023. Panels were installed and completed 8/12/23. PG&E will not provide PTO as all of Sonova's submittals were incorrect. I have not heard a word from anybody. In the mean time, I have spent over $ 25k in energy bills due to Sonova's negligence. VERY unsatisfied !!!!!!! WAITING!!!!!!! Please update me ASAP. PG&E tells me they are waiting on Sonova !!!
Adams | Bacliff, Texas | 10/13/2024
We had them come to our home to install the Battery in January. The Electrican that came to turn it on didn't have a Clue to what he was doing. It kept cutting off and we had no power when it did. It was Freezing that week he came back 3 times to figure it out. He blamed Center Point for the problem. In August 8 months later after we Emailed the Owner he got a Case Manager on the problem. We have copies of the Battery not working, our High Light Bills and we had to keep paying for our Solar Panels. So in August someone finally came and figured it out. We'll for Compensation for our Problem and All the Money we paid out they decided to give us 900.00 dollars not even 1/4 of what we paid out because of their inability to do their job, they applied to what they think I owe because they expected me to pay them for something that didn't work. This Company is a JOKE and NOTHING BUT CROOKS. I wouldn't recommend them to Dirt. DO NOT UNDER ANY CIRMINSTANCE USE THEM
Cory | Tamuning, GU | 10/12/2024
Installing solar
This is my second home to have solar the first one that was installed was faster and no problem.
Josh Hernandez | Spring, Texas | 10/11/2024
Hidden payment sales will lie to you
The sales people are told to lie to new customers saying they wont pay for the solar panels and that we will help reduce texas power grid. Then we got charged 30$ after 3 months we were upset but we could do those payments since they lied. Now they are charing over 100$ per month. These people will take advantage if you don’t speak English also.
