Sunnova

TERRIBLE SERVICE!!! My system stopped working for 2 months. Many calls. They keep delaying to provide service. Finally got a schedule for them to come out. No call no show. I called them back, they said they couldn’t get anyone out and I have to reschedule. Got a schedule for next month. Hope someone will show up

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Absolutely unacceptable! We purchased a battery solution on September 27th, eagerly anticipating its installation. Our initial interactions with our sales rep Kay were impressive—he was thorough and responsive. However, after a promising pre-installation check on October 7th, communication broke down completely. Despite multiple emails to our Solar Project Coordinator, Irene, we were met with deafening silence. After nearly a month of no updates, I was forced to contact Kay directly on November 6th, demanding answers. Shockingly, we were then informed by Irene that the battery we had contracted for was incompatible with our system. To add insult to injury, Kay’s solution was to upsell us a more expensive, less efficient model, with no attempt to rectify their error or offer compensation. This level of service is reprehensible. Being left in the dark for an entire month only to be told to pay more or cancel altogether is not just disappointing—it's downright disgraceful.

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Isn’t it sad when you are forced to get solar now. It’s even more sad when you have Sunnova as your solar company not by choice. I’d rather have a $500 PGE bill than deal with Sunnova. They have the worst customer service department. They give misinformation and will not honor what is being told to you. BEWARE

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Predatory practices to lure you into a contract that will eventually have you paying twice as much for total energy bill. I signed up to go solar with the promise of a huge rebate from the state of Maryland. My original monthly payment was $244. Sunnova expects a balloon payment from that rebate to keep your original monthly payments. WHAT THEY DON'T TELL YOU is that rebate comes as a tax return. But each year, the IRS will only give you an amount equal to what your tax burden was. My "rebate" will be stretched over several years, so I'll NEVER get the lump sum to make the balloon payment. Now my monthly amount is going up an additional $127, (nearly $370 a month). And that is ON TOP of what I get charged from the electric company for times when there is little or no sun light (like night time or winter. That means during winter, between sunnova and Pepco, my total electric bill will be close to $700 per month. Sunnova has been completely inflexible with me on this matter, do I am now stuck with this massive financial burden for the next 280+ months (nearly 25 years). Sunnova has screwed me and my family financially. I WOULD HAVE BEEN MUCH BETTER OFF JUST STAYING WITH MY UTILITY COMPANY. DON'T GO SOLAR!

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I chose Sunnova for solar with high expectations based on their promises. They assured me that the solar panels would cover over 90% of my energy consumption, yet in reality, the system barely produces enough to cover even 50% of my needs. I pay a hefty fixed rental fee of $331 monthly, yet the production value has consistently been less than $100 per month, far from what was promised. To make matters worse, my system stopped producing power entirely during the peak summer months of July and August. Despite this major issue, Sunnova failed to notify me, leaving me unaware of the outage until my energy bills reflected it. When I requested a refund for the rental fees during these non-operational months, Sunnova declined, leaving me to pay for a service I didn’t even receive. If you're considering Sunnova for your solar needs, I strongly advise looking elsewhere. The promises simply do not align with the performance or customer support.

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Muy contento desde la instalación, hasta el servicio y comodidad que ofrece el sistema solar

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Attention to homeowners who want to install solar panels with (Sunnova & Lumio), it's all a scam, they want to make it easy for you, that you're going to save on electricity, but in the end it's not like that. There is a group of people who have been deceived by Sunnova & Lumio, their service is useless and they want to charge you, they put clauses in the contract that prevent you from selling your house because of the panels, and also when you make the full payment for the panels, in the end they are not yours because they keep them. They want to force you to make a payment for something that doesn't work for you, but if they think it's going to stay that way, they're wrong. We are willing to sue them for scammers.

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Stay away is correct! It took them months to transfer the contract when I sold my home. They called me nearly every day saying something different - asking for documents they had failed to review in emails. Additionally, daily phone calls saying they received a pay off only to learn they had applied someone else's payoff to my system incorrectly. Then they started calling me saying I owed them a balance. When I finally paid it via a credit card, they had also withdrawn it from my bank account. Then, when I called, they refused to refund it saying the two payments were from me and the new owner, not two from me. They refused to let me talk with someone who could figure out that the two accounts were both from me. I don't understand how they were even able to withdraw the amount from my bank account when my account has been closed.

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Never use Sunnova, go with anyone else. This is coming from a disabled vet that bought out a solar lease from a previous owner and shouldn't even be dealing with them. I bought my home over a year ago, buying out the solar lease in the process. Sunnova collected my money, but never transferred the system. I emailed all required documents and called Sunnova following closing and never heard back after the final email was sent with all documents. I started producing power, so I assumed they transferred the system to my name. I'm now trying to refinance to a lower mortgage rate and found out Sunnova never transferred ownership and still has a lien for the previous owner, even though they were paid out. This is stopping my loan. I called and Sunnova said "looks like it never got transferred, but we still have all the documents." They also couldn't give me a timeline on how long this will take to transfer ownership and remove the UCC/lien. Update: I've contacted Sunnova a handful of times now and the transfer STILL hasn't been completed. Each person at Sunnova I talk to starts the process over again. This is literally the biggest headache I've ever had with any company, which is crazy because I OWN the solar panels.

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When Sunnova's contractor installed the panels on my roof they missed one of the 4x4's which ended up causing a roof leak the following winter. We realized there was a leak January 2024. They did not send someone out, despite repeated emails and phone calls until March. In March they sent a crew out not to fix the situation but to see if it was a Sunnova issue. It was, then they left without fixing anything. The roof continued to leak into a wall in my house through the rainy season- record rain by the way. The wall became moldy, wet, and spread significantly over that time. Then they sent out another crew a month or two later to do the same thing. I asked why they were not at my house to fix the leak and they said they were here to figure out if Sunnova was liable. Apparently, the first crew did not share records with Sunnova so they sent out a second crew to do the same thing as the first crew. I convinced the second crew to at least fiil the leak with silicone so it would not leak anymore, which they graciously did. Months went by with no news or fixing the problem. Finally, I reported them to the Better Business Bureau and within 1 week they were on my calendar to fix the roof and the room with the leak damage. After 9 months, Sunnova was finally motivated to fix the problem. Early September they fixed the roof and this last weekend October 19 they finished replacing the drywall and getting rid of the mold. Incompetance and a disregard for another person's personal property to say the least.

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