HM | Farmingdale, New York | 05/11/2023
BEWARE!
1st Light REFUSES to HONOR their 10 YEAR WARRANTY! - Purchased and installed solar panels thru 1st Light Energy, Manteca, California. Signed a contract with 10 year warranty for workmanship and negligent workmanship caused ongoing massive leaks in our home but business refuses to honor the warranty and pay for the exterior/interior damage clearly due from their install. They have admitted to their install errors but refuse to pay for it. Furthermore, our homeowners insurance has rejected our damage claim because “damage is due to the solar company’s poor workmanship and should be covered under their warranty!” Currently our solar panels are in our garage, since March 2022, when 1st Light finally came to take them down. They are REFUSING to re-install them after we completed our roof work out of pocket! So now- we are also continue to lose precious energy! Pls - DO NOT USE this company! I have reported them to BBB, California State government as well as the California State Government Licensing Dept. They are currently under investigation- my hope is that they WILL do the right thing by their customers!
WBishop | Oakdale, California | 06/20/2022
Faulty product they won't stand behind
First problem, a sales person will sit down at your table and talk about a "call home" feature if your solar stops working, they'll know and notify you. Only that's a lie, because when it stops working and I catch it after a few months, I bring it up to them, and am told "it's my responsibility to monitor. Second problem, I purchase a 40k dollar system that had a hardware failure in less than 5 years, and I have to pay $250 to get them to come out and diagnose it. Once they determine it's a hardware failure, I ask if the service fee is refunded. No, the warranty replacement doesn't cover their time and work. Except I bought a 40k dollar system that isn't good for 5 years, so you should probably stand behind the product you're selling. Bottom line, look elsewhere. They don't stand behind their product or their sales promises. I'm out 3 very expensive months of solar coverage at this point plus $250 to get them to fix it. There are too many companies in this game to put up with this.
Michael | Modesto, California | 09/14/2021
No answer all the time
No answer for the calls and utilized email to ask regarding an issue with my panels and no response at all- I'm not even sure if they have anybody actually answering or returning any calls.
Ernie | Visalia, California | 06/10/2021
Poor Customer Service
I have attempted to call phone and utilized email to ask regarding an issue with my panels and no response at all- I'm not even sure if they have anybody actually answering or returning any calls. If I could I would give them no stars
WTurner | Belton, South Carolina | 03/25/2020
Promised me the world gave me the moon
They promised me that the system I got was more then big enough to cover my power bill. Come to find out they put in a small system and has not saved me any money what so ever. <br /><br />When I call, they are telling me that even though the system is small it is doing what it's suppose to do. I have made very little energy. Now I have not only a solAr power bill but also a power bill. My $300 power bill is now $600 with everything. <br /><br />They have been no help and can offer no solutions. Worst investment ever made. In SC area.
Steven | Beach Haven, New Jersey | 08/26/2019
Dont Use 1st Lite Energy!
I have had nothing short of a nightmare experience with this company. They do NOT stand by their work, they are hard to reach, not customer-friendly and do not care about their customers! I have had nothing but issues with my solar panels and trying to get 1st Lite to provide any service is futile! They send a repair technician to repair a whole in the roof who 1) didn't have a ladder and 2) didn't have any tools! This after weeks of trying to get an appointment where he showed up eight hours late. First they didn't put any guards on the panels so I had a pigeon nesting issue. This took months of calls to resolve. Their install leaked and ruined my interior walls and ceilings on four separate occasions costing me thousands of dollars in sheet rock and painting repairs. Now the system leaks again such that I need a new roof; and they want to charge me $3,500 to take the panels off and re-install them so that the roofer can install a new roof! Stay away from this company!
Ripped off!!! | New Haven, Connecticut | 02/26/2019
Lying scamers!!!!
I Was told I was getting federal rebate check for $12,000.00 and State rebate check for &4,000.00 in a lump sum payment from each so I could apply the rebates to the loan to pay it down sooner. This turned out to be a total lie!!! The federal money is a tax credit, not a lump sum rebate!!! The state is paid directly to the contractor, also not a lump sum payment, but the solar company has to apply for that before anything is installed. They didn't do that and I am not getting anything from the state. I am in the process of taking legal action to recover what was promised to me. Complete deception! Do your homework before signing anything. They say anything to get you to sign.
Carol P | Queens, NY | 02/11/2019
Solar is great!
I was very skeptical when it came to solar. Had two friends who both went solar. Both with different companies who I had sat down with. I didn't get a good feeling from both and rightly so. Both friends ended up having problems with the company. I got in contact with 1st light through another friend of mine who had worked with Penili. He was able to answer most of my questions and was very honest and not pushy like the other companies. He explained everything very thoroughly and everything ran exactly how he said it would. The company has been great. Had my panels up just a few months and definitely loving the savings. I still have a small basic charge from Coned like he explained I would. Great job to him and the company. Would definitely recommend to anyone looking to go solar.
SolarIsPoorChoice | Norfolk, Massachusetts | 11/26/2018
Worst install and service company ever!
Signed paper work July/August 2017. Did not go live until Jan 3, 2018!<br /><br />1st Light blew off our scheduled install date due to rain. Installed when we were not<br />at home. Ran the pipes outside the house (instead of in the attic) and missed a <br />bunch of rafters with the lag bolts. Now my roof is like swiss-cheese and they are<br />slow to reply to roof leak repair requests.<br /><br />The cost savings returned by solar will be be out-weighed by the cost of mold<br />removal and/or a new roof!
ZDeMario | Kelseyville, California | 11/14/2018
Avoid this company
I started the process of getting solar installed in October of 2017. They dragged their feet through some parts and fed us misinformation about the process. Solar didn't get installed until January of 2018. Even then, it took them until the first week of February to actually turn it on. Then three day later, the system stopped working for a few days. Then it came back on. <br /><br />Everything was fine until July when it suddenly stopped working for ten days during the one of the most productive week of the year. Then it came back on again before they could come out.<br /><br />The system ran until October when it completely stopped working again. This time the system has been down for SIX weeks and the only thing I'm told by customer service is that a work order has been created and all I can do is wait for the techs to decide to come out and fix it.<br /><br />This is complete bull. I bought a $20,000 system from them that doesn't work 8 months later. I would have gotten better use of my money if I just burned those $20,000 for heat since PG&E is going to charge me a fortune to heat my home.<br /><br />Thanks for nothing, 1st Light Energy
