Jhon doe | Phoenix, Arizona | 06/08/2022
Horrible customer service.
Crews are not knowledgeable, and always rescheduling. No-one gives any real answers, or has any answers. Company over all us extremely sloppy.
SOLAR | Carefree, Arizona | 03/03/2021
OVERALL VERY PLEASED
APPRECIATE FOR THE MOST PART PEOPLE SUCH AS SEAN THE OWNER TO VINCE- JESUS DARCI AND STEVE. VERY PLEASED WITH THE WORK THAT WAS DONE. OVERALL PLEASED WITH THE COMMUNICATION EVEN THOUGH THERE WERE SOME BUMPS ALONG THE WAY. WOULD HAVE NO PROBLEM RECOMMENDING AMERICAN ROOFING AND SOLAR.
Kimberly | Goodyear, Arizona | 06/24/2020
Terrible service after installation
American Solar and Roofing was prompt to install our system but our inverter has gone out 2x since 2017. We have been left without solar both times for months on end. We have not been able to get service this year for over 2 months. This is unacceptable service!
Frank | Sun City West, Arizona | 10/09/2019
The solar removal and reinstall was very professional
The two workers who came and removed our solar panels due to a new roof that was needed and reinstalled them were great. Thanks Jesus and Jose.
RosieO | Sun City, Arizona | 05/22/2019
DO NOT USE THIS COMPANY
After just over 1 year of having my solar system up and running it has faulted twice. Getting customer service is almost impossible. Have to wait for 1 - 3 days for a call back. Once someone finally called me back they told me that it would be three weeks before they could come out. I called the manufacturer of the Sunny Boy inverter and they said that the model that had been installed for me has been recalled and should be replaced.
jeannette004 | Chandler, Arizona | 12/24/2018
Worst of the worst!
Long story short, after countless calls and scheduled visits, our inverter (under warranty) is STILL not changed after 2.5 months. Legal action is currently being taken against American Solar. There is also talk that the company is going bankrupt. Do NOT do business with them!
Manuel Haynes | Goodyear, Arizona | 12/19/2018
Took advantge of a Veteran
I hired American Solar and Roofing to redo my roof after a major windstorm. My insurance paid the company in full before they even began the project. During the project, my driveway was broken by a forklift, and roof tiles were thrown off the roof the put holes in my garage door. I have spent the last couple of months sending emails and making phone calls to the CEO Joy Seitz and the salesman James Mathews, but I am having no luck. In an email, they admitted the damage and said they would fix it, but now they are avoiding me. Please avoid this company at all cost. They took advantage of a Military Veteran, and they don't even care. Please read all the reviews on BBB and Yelp. Save yourself from the nightmare I am dealing with.
jeannette004 | Chandler, Arizona | 10/19/2018
very poor customer service
Solar was installed on the roof years ago. Has been working fine up until this week. My mother called when SRP showed up while we were gone saying there was an automated report on their computer that we had no power to the house. Turns out the inverter broke. Nobody answered at 1 pm at American Solar... She left a message and waited... No reply all day. No reply the next morning so she called again! Woman had the nerve of having my elderly parents check the system instead of sending out someone from their company! To top that off, she said they were too busy to replace the part under warranty for at least 3 weeks! She's an elderly existing customer, paid a fortune for this system, had to check it herself, it's under warranty, and they're not gonna fix it.... I'm pissed!!! She's stressed out 'cause her meter is running on SRP only for about a month and running up the electric bill !!! So much for American Solar customer service! Buyer beware!
SolarGreen | 03/21/2017
Quality Craftsmanship
American Solar and Roofing really cares about the quality of the install and the products used. The sales rep I worked with was incredibly helpful and knowledgeable through the entire process. What's amazing to me is that the rep I worked with (Josh) was not just a salesman, but knew everything about the product specs and even did the initial design. With American Solar and Roofing, you're not just handed off multiple times. They really make sure you understand each phase of the process and how your system will work.
ttt | 03/14/2016
They damaged the structure of my roof
They were ok until I discovered structural damage caused by the weight of the panel. They refused to fix it and it was left to me and my cost to repair.