Errol | Palm Bay, Florida | 02/22/2022
Great Job
Had my solar panels installed today, job went smoothly and flawlessly. The crew arrived on time and went straight to work, I was kept informed throughout the installation process. Very friendly and knowledgeable crew, they were willing to make modifications upon my request, however when configuring the Envoy box to connect via WiFi it kept erroring out and would not connect, so the company decided to have someone return the next day to troubleshoot the issue. Jonathan return early the next day and still no success, after a while the issue was solved. If your router WiFi has its Security Method set to WPA2 or WPA3 the Envoy box will not connect because the Envoy box is set to NONE. Both the Envoy box and the home WiFi Security Method must be the same for the box to connect to your WiFi. To fix the issue Jonathan ran CAT6 cable from the Envoy box to my router and the problem was solved. I believe there should be a way to change the Security Method settings on the Envoy box via the App or the web browser interface to match the Router WiFi settings. So I thank you Jonathan for your patience and great work, your determination to solve this issue shows that you care about your work and your customers. This was an IT issue not electrical, can't wait to start using this system. Thank you Castaway Energy for a job well done, I would recommend this company to anyone who is looking to go Solar.
Root solar project | Clearwater, Florida | 02/07/2022
Solar panel installation - Castaways Energy
Very impressed. From the onset, I spoke with educated technicians and a team who put together the best system for our size home and roof. I am very inquisitive by nature, plus with a computer background, I want to understand everything up front. This team made that happen. From the size, to the design layout, to my endless questions on battery backup vs just panels, their patience was endless and that is truly saying something! The craftsmanship was excellent. We installed not only a large solar panel system, but also a new roof. The coordination with all that entails, went smoothly. They handled everything, even the interaction and paperwork needed to hook up with our utility company (Duke). The best part, is now that we are live and producing energy, I can see how our system is working (even by panel) on an app. We have been known to show off our system to our friends with this app which is updated regularly. We are immensely happy with the new system and highly recommend them to anyone interested.
