Kim H | Vernon Hills, Illinois | 10/07/2024
Satisfactory when good, horrendous when bad
*this review will be updated* This may be an OK company to work with at some point after all of the dust settles with their previous, exclusive systems supplier, SunPower. When we got the system installed originally in November of 2023, everything was rather smooth. The buying process with Certasun and a 3rd party lender was somewhat cumbersome since everything wasn't handled in-house but it wasn't unlike finding your own lending solutions for other large purchases. Our system worked as-advertised and out-performed specs during the early summer months--a common expectation during long, sunny days. Until one day, I noticed our system seemed to be hit-or-miss. My customer experience (CX) in dealing with post-sales support has been horrendous. Our system has had complete, catastrophic failure going into its 4th consecutive month (as of the author date of this review), we have had 2 separate crews from Certasun out here to reaffirm proper installation. Then they have the audacity to give me an excuse that the power supplied from ComEd is outside of spec (how can they explain that when it's the very same supply ComEd was providing us and those around us earlier?). Now, I'm here waiting on 2-3 day response times to emails to their customer success manager (Bill Wayne) and owner of the company (Josh Lutton) on copy. It's pathetic and such a shame because I contracted with CertaSun due to a handful of recommendations from nearby neighbors in Grosse Pointe Village--their systems are several years older and must've been using batches of equipment prior to SunPower's downfall. I have requested that our system built out of the defunct SunPower panels, inverters, monitoring equipment, etc. be replaced with their latest vendors to which they've declined to respond to in any of my inquiries. It won't be long until I build a case to bring against the firm.
Terry | Union, Illinois | 05/21/2024
Immediate response
Great company, first class! Less than a month from deposit to operating system. They did all the legwork, permits, inspections, and follow-up. Very responsive to the small issue I had. System sized properly and electric bill now at the minimum possible (~$15).
Raj Prajapati | Mundelein, Illinois | 04/25/2024
Great company, great service, follow through as promised.
Really great experience. They followed through as promised. Very quick response, very quick service, following the time guideline. They worked with ComEd, helped me with the rebates etc. Their app is pretty good, panels are pretty good as well producing really good energy as promised. I have had it for about 8 months and have no issues so far. They only thing they didn't mention is that you are paying taxes for the rebate money you received and it was a lot (close to $4000 for $18,304 rebate that I received from the state). I highly recommend it. You won't be disappointed.
Vern | Harvard, Illinois | 12/09/2023
I was very happy with Certasun and their work in designing and installing my solar power system. Questions I had were answered very quickly. It took less than a day for the installation and then less than 2 weeks to have the system inspected and approved and then have the power company comvert my account to net metering. Certasun handled all of the permitting process and all interactions with the power company and it all went smoothly. Overall it was a very good experience with Certasun.
Nik T | West Chicago, Illinois | 12/04/2023
Excellent company and people to work with. I was kept upto date throughout the project. Highly recommended.
Todd | Buffalo Grove, Illinois | 11/17/2023
Amazing company
Everyone involved from the first person we spoke to, the project manager and the installers were friendly, knowledgeable, explained the process each step of the way, helped us understand some problems and gave us options for fixing some issues . . . I would recommend Certusun to any friends and family.
KoolAde | Lake Villa, Illinois | 11/16/2023
Solar Power operational per plan
Sales contract was very clear and understandable. I didn't need a lawyar to understand it. Timeline for solar energy was close to that predicted, about 10 weeks. Solar installation is working fine since it was turned on about a month ago.
Kamlesh | Elk Grove Village, Illinois | 10/30/2023
Owner
Jon kroft my sales person was very helpful from beginning to the end of installation process. He was present T time of the installation to make sure everything is going good. Good team work. Happy with the company and staff.
Fed Up | Lake Forest, Illinois | 10/23/2023
From excellent to barely mediocre
I had CertaSun install solar panels a couple of years ago and had the best experience, above anything I could have expected. The sales portion answered all my questions, and I had considerable questions from my research leading up to my contact with them. I couldn't have expected a better experience. However, now, about a year ago, I wanted to add a SunVault battery for storage. My sales contact was slow to respond, didn't seem to want to answer any of my questions and I had to continuously keep after him to get to where I am today. I ended up going to the original sales rep, who was promoted, to get any kind of answers. I was so deep into it by then, I struggled with it, but decided from my first experience to proceed. Now, SunVault installed and operational for a little over 2 months and there's a problem with it. It's been 2 weeks since I was told I'd have answers for availability of the defective/non functioning part and still no response from the 2 emails I've sent. No one seems to know if or when the replacement part will be available to bring my storage to where it should be. IDK what happened, but CertaSun went from a company I would recommend to everyone, to a company I'm fed up with and hate the thought of having to deal with them again for anything. No communication from the team onsite, little or no communication from my "success manager", so here we are. I work far enough away and have to make arrangements for them to access the equipment, but cannot do that when I have no information or timelines.
Steve N. | Bolingbrook, Illinois | 10/10/2023
Excellent Service
I recently had solar panels installation on our home. From the consultation step to the final installation, Certasun was always very prompt, informative and professional. All staff members were knowledgeable and detail in answering any questions that I had. Each step in the long process was listed out in the contract, tracked and communicated along the way. I am very happy with the work the whole team performed to complete this project. The final result is beautifully installed panels without any visible conduit on the roof top. The system so far has performed as expected. I will have no hesitation if I have a chance to refer anyone who wishes to install solar to Certasun. Sincerely thanks to the whole team, you did a great job!!
