Sundy | Westminster, Massachusetts | 07/18/2022
Critical Mass is the way to go!
After meeting with 6-7 solar installers, we went with Critical Mass for our solar install. Freddy was very friendly and knowledgeable and not at all pushy. He gave us the two options available during our meeting and sent over the spec sheets to compare. When we were about ready to make a decision, he let us know he got in a few LG panels (our 1st choice) and gave them to us for a great deal. We were quoted these same panels from a large local installer and Critical Mass beat their price by $6k with 5 more panels than the big guys. They were also able to get our install completed within a month and a half of signing the contract! Tyler and his team did a great job installing the panels everything looks great; the panels, the routing, the junction boxes. The team was very active getting all inspections competed quickly and our town required three. I would definitely recommend using Critical Mass for your solar needs!
Kevin | Millbury, Massachusetts | 08/22/2020
Spectacular
More than half of the solar salespeople we talked to don't actually know how the system works. The person who does is never there in person. Anytime you ask a question, you get a guess or they say they have to ask the project mgr. This is not the case with Freddy. As the owner of the company and his own solar system, he is knowledgable. There is no project mgr because he is the project mgr. Here are some stats... Our national grid bill is usually around $350 per month which is more than the cost of our solar loan. Our first bill after the install was $72 only have 19 days of solar. Our next month was $-44.07. If you are looking at leasing, you are looking at the wrong option. If you are looking at another company, you are looking at the wrong company. The company is Critical Mass Solar. Freddy, call me if you need help convincing a client.
Norm | Pepperell, Massachusetts | 08/16/2020
Excellent experience
Freddy and his team were fantastic! We had a 40 panel micro-inverter system installed. We went from quote to live within a few weeks, which was faster than other companies promised. Communication was excellent along the way, with every question answered promptly and thoroughly. The installation team, Tyler and his associate, were extremely professional and did a very clean job. It was very clear they took pride in their work. Freddy took care of all of the paperwork with National Grid and the Massachusetts SMART program. It was effortless from my perspective. I had considered going with one of the bigger solar companies, but I'm so glad I went with Critical Mass. The personal service they provide sets them above the rest.
Alicia | Townsend, Massachusetts | 08/03/2020
Amazingly efficient and hassle free!
Working with Freddy and his team was great! Freddy was quick to respond to anything we needed. Critical Mass Solar was so easy to work with! The process was effortless and we are already reaping the benefits of our panels! Would highly recommend! Thank you for all the hard work and making this experience positive!
Justin | Bridgewater, Massachusetts | 06/20/2019
Excellent Installer! Great To Work With!
Freddy was extremely helpful and very responsive all the way through. I highly recommend using them and am so glad i chose them over some of the other installers i was looking at. Thank you Freddy!
Anil | Andover, Massachusetts | 05/17/2019
Most smooth installation
I have been living in present home for more than 20 years and have many home projects completed namely paint jobs, roof replacement jobs and nor solar panel installation project. This project was managed my Critical Mass Solar in most efficient way. They informed me of every step and before I know it the project was complete. They did not stop there. They are helping me all the way in SMART application.
Todd & Kim | Fitchburg, Massachusetts | 02/26/2019
Highly Recommend :)
These guys were fantastic! There is so much to learn and understand when contemplating a solar panel installation and Chris & Freddy were great at providing us all the information we requested and answering our many questions. They handled all the installation details seamlessly and professionally and were in constant communication with us throughout the entire process. We were very pleased with all aspects of our customer service !! It felt like we were doing business with family!
Tkspinelli | Leominster, Massachusetts | 02/04/2019
Critical mass solar
Great bunch guys. . Every helpful easy to work with . After installation their are there for any questions, an fix any problem when they came up an before I know there is a problem
Lay | Leominster, Massachusetts | 02/03/2019
Great Experience
Making such a big investment can be scary, but we are very pleased with Critical Mass Solar. Everything they said/ mentioned at initial estimate was/ is true! Freddy was great, and they don't "disappear" after installation! I can text or email anytime, and they always get back to me! Just got my first SRECs check too!!
ChristineP1223 | Leominster, Massachusetts | 01/29/2019
Hello Sunshine!
Our experience with Critical Mass Solar was top notch! Chris and Freddy were awesome to work with. They were quick to respond and worked hard to answer any question that we had. They were very involved every step of the way.
