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Daniel T. | Brooklyn, New York | 07/10/2024
Do not use
After months of delay, Empower tried to install 7 solar panels on our newly gut-renovated Brooklyn townhouse. The technician clearly did not know what he was doing. In order to make room on the electrical panel in the basement for the hook-up, he combined several wires haphazardly into the same breakers. Before my eyes, the entire panel box started to smoke. Rather than shut off the main electrical switch, the technician ran out of the basement and called the fire department. The fire that resulted from his error, along with the damage caused by the fire department’s water hoses and pick-axes, completely destroyed our basement and some of our ground floor. This was a new renovation with an entirely new, upgraded 200amp electrical system and panel board, and we had just moved in. I understand that mistakes happen. But Empower’s consistent refusal to acknowledge any wrongdoing and to compensate us in any way for the damage to our new house, for the insurance deductible, for the cost of rewiring the basement, for the cost of reinstalling a security system, and for the inconvenience that they caused us three days before Christmas is inexcusable. I should say that even when our system was hooked up a month later (we needed to install from our own pocket a second breaker box for Empower to use), they forgot to submit the paper work for the property tax break, so I have yet to receive that. What is more, for the two years that we’ve had the system, our panels have produced less than half the kWh predicted for us. As it is, I am paying considerably more each month for the loan than I make from the solar panels. Do not use.
Jennifer MacVicar | Huntington Station, New York | 03/03/2024
Was happy until…
Was very happy with the company until the leaks started. They said the roof was in good enough shape to put panels on. Now there's water POURING into my house and not only are they are saying it's not their fault, but that there were holes there before they put them on. So why did they not mention that before? They are now charging me hundreds of dollars to take the panels off to replace a roof that passed THEIR inspection less than a year ago. I am so surprised by the customer service for an issue I thought would be a non issue. You gave an inspection, saw no issues, but now say the holes were there and that’s not your fault? Water pouring in your house is incredibly stressful and I expected more.
Rick | Oyster Bay, New York | 02/18/2024
Pleasure to Work With
Tara, Gen, and everyone else who helped bring bring my solar project into reality are wonderful. I at no point felt like I was being "sold" on a product; I was presented with information clearly and concisely, with prices and justifications made obvious from day one. I cannot recommend them enough. I had received quotes from four companies before meeting with EmPower. For price, system warranty, and ease of accessing people, EmPower beat the other three companies easily.
Happy homeowner | Huntington Station, New York | 11/08/2023
Great Solar Panel project & installation
Empower Solar is a great solar energy installer. I liked that they have installed both residential and local large businesses with good reputation. The salesperson, design, home roof/power inspection, and actual installation were very professional. Everything went smoothly. On the day installation was completed they showed me on an App the solar energy capture by the panels was working: that was amazing! The installation team were really excellent and good communication about the process.
RK | Chappaqua, New York | 08/24/2023
Top Notch Installer
EmPower works with SunPower, that matters, but the quality of installer matters more. On that point, EmPower has been first class. About 4 months from initial assessment to completion. Every step clear, professional, and responsive.
Christopher L. | Island Park, New York | 07/25/2023
Exceeded my expectations
Just coming up on one year of our solar install, our system was sold to us by their sales team member Mathew Brill who was knowledgeable, polite and responsive to my needs, questions and concerns. Our system which I requested to be slightly oversized for our energy needs due to possible growth of home/energy needs and degradation of panels over time is rated at 135 percent of power needs and will be wrapping up our year just over the 150 percent mark. System has been flawless since install, and also the instal was done beautifully with no conduit showing on the roof whatsoever. Also took my monthly electric bill of $147 balanced down to $71 Solar loan (15 years at 0.9%) plus the grid connection fee that can’t be avoided and that’s around $14 so basically cut our bill in half. Overall extremely pleased with our set up and looking forward to paying it off completely in about 6 years to say goodbye to any electric bills!
James V | Farmingdale, New York | 05/03/2023
Great Customer Support
I have had solar for a year now and since my first contact with Matt with Empower has been great. Matt wasn’t a college kid looking to make a sale. He has knowledge of the entire process and was not push at all. The install team worked with my needs to get the system exactly the why I wanted it on the roof and the new 200 amp electric panel. After install I had 2 minor issues that the support team helped with right away. It was a great experience all around.
Faisal Khan | Rye, New York | 01/10/2023
Empower Solar
We lost power this past Christmas weekend during the big storm system that came through the US. The system Empower Solar installed worked incredibly well!! Thank you
Rudy | Bethpage, New York | 10/17/2022
Good experience
Quick and professional Installation
