Chris Moes | Tampa, Florida | 08/08/2024
Out of business
Contract signed Feb '21. Permission to operate with utility company Sep' 21. Lately they are not responding to emails and sending automated responses directing me to my lender. Seems like they are going out of business.
Alex | Dickinson, Texas | 08/06/2024
Scam company!!
Fluent installed solar panels over two years ago, still cannot pass fire inspection due to the location of panels above my garage that prevent, in case of fire, egress from the upstairs bedroom. They should have known before installing that this would be an issue. They never, NEVER, contact me, it is always on me to contact them. I have been through no less than five different project managers which says a lot that they cannot retain employees. I have filed multiple BBB complaints and all I get is the same BS response from Fluent. The most recent being that they have contracted to a third party yet won't provide me with who the third party is and/or how to contact them. I am done with this company, they are poor at literally everything that makes a company a success. They know nothing about how to care for the customer and in my case, they show no interest in actually completing the project. I have a sustained, unresolved complaint stating that they are in breech of contract. One would think that at some point, they would finally just get the project done but no. They are basically daring me to sue them which, at this point, seems to be the only option left. Run for the hills if you see this company coming, run them off and no need to be polite about it either.
Todd Not Happy | Madison, Ohio | 08/02/2024
Caution-Fluent Solar
System installed March, 2023. Loan payments started on time and are continuing. Reimbursement checks came util five months ago, now nothing. I was told the holdup was that they were "batching" the checks instead of individual monthly payments. Despite the fact that Fluent owes me at least $449.82 (6 $74.97 payments) they dont answer your calls. Additionally, the salesman was wrong when he told me I'd be eligible for a 30% federal tax credit. Consequently, my loan payment increased to over $100.00. Ideally, that salesman isn't with Fluent any longer so there is no recourse to his misinformation. I should have realized from the start that Fluent Solar was a poorly managed business when it was quite apparent the left hand didn't know what the right hand was doing on a regular basis. I regret doing business with them. They screwed me over on the tax credit and probably the balance of reimbursements due me. Thank You William Bryce Murphy
Mr. D. Jones, Sr. | Louisville, Kentucky | 07/19/2024
Mr. D. Jones Sr.
The worst company for office support and receiving everything that was implied during the sales conversation. I have had my solar panels since Sept. 2023 and I have only received ONE disbursement check and was told I would receive the checks to cover the cost for the first 18 months. I have called over 12 times and was told the same thing and NO RESOLUTION to this problem. This company should not be in business if this is how they treat customers for a Very Expensive investment.
Jennifer | Maineville, Ohio | 06/23/2024
Buyer Beware
Was so excited to get this done . That being said nothing and I mean NOTHING a about what I was sold has been accurate since day one. Between my solar bill and my energy bill I pay more than ever a system that was supposed to cover 70 percent or more of my electric bill covers maybe 25%. When I called noticing the huge discrepancies between our readouts versus what is actual was blown off and told well you don’t understand solar. When pressed call your salesperson who is no longer with the company. Bad install, wrong install, damage to my home, installer walking on solar panels the list is endless. Bottom line I am stuck paying for something that plain doesn’t do what was promised and future expenses when the damage to my property needs fixed beyond what has been done. Don’t walk away RUN.
Tess Tharp | Corinth, Kentucky | 05/08/2024
Terrible company
We signed a contract to have fluent solar get a solar panels and a new roof. They were not able to provide us with a roofer, despite numerous options that we found on our own. they dragged their feet for months and months never made any progress and we ended up getting our insurance to cover our roof And decided not to use a solar panels altogether because we could not get a hold of fluent solar for going on 10 months. When I called to cancel our contract with them they made us pay $1500 for a cancellation contract even though we literally got literally nothing from them
J Pair | Burkburnett, Texas | 03/19/2024
Poor service, Poor Communication, Lies Lies Lies
My converter went out. I was not producing any electricity. Took over a month to get it fixed. Sunnova was contracted to replace it. The only form of communication has been so far TEXTING> I was told I would get reimbursed for the time my unit was out. I sent them the Bills for the time period of lost productivity. I recieved a TEXT today saying "sorry we would not be able to reimburse you." Who told you that you would be reimbursed?" "It is not written in contract for reimbursement issues. OMG. If any solar company comes a knocking get red faced and tell them "Hell No"
LL | Little Rock, Arkansas | 02/02/2024
LL
I talk a customer svc rep yesterday and told me to send Entergy bills so you can reevaluate bill my bill to see why our Entergy bill went up like it did. I call the Entergy Co and told us to reach out to you guys since you guys were ones who put solar in. Sales rep told us I bill would not go up pass 11.00 a month but our bill we were paying like 12.00 to 14.00 a month. We're not going to pay high Entergy bill and pay for solar to. I already got a complaint about the incentive payment which that sales rep never told us about that at all. This misleading a customer because if they would have told us incentive payment 12k+ we wouldn't never gotten solar install. That's something should be explained to the customer up front but won't say upfront because they know customer wouldn't get it.
Greg | Medina, Ohio | 01/27/2024
Lied to my face and ultimately paying more than communicated.
Service has been terrible but the most frustrating part is when someone tells you exactly how this will go. My wife and I both asked about the cost of this project. And were told we had a flat rate each month; which we agreed to and a tax credit; which we were lead to believe would pay for the installation. Only to be delivered a loan for the 'remainder of the installation and equipment costs'. What a slap in the face. Not only that, our agreed upon flat rate is no longer flat... This has been a total disaster. I would not do this if given the chance again.
Matt Needham | Lawrence, Kansas | 01/09/2024
Frustrated
The salesman did a great job getting me excited about solar, but I should have done more research. My solar system went in several months late. I dealt with 3 or 4 different project managers. It was different each time I finally got ahold of them (they did not keep in contact with me). I was part of a promotion where they pay the first 18 months of loan payments. I've had to call and inquire about the check every month. They used to be about a month late. Currently I am waiting on 2 checks that are late. I wish I hadn't signed with Fluent.
