Green Wave Solar

The Green Wave team brings a refreshing clarity to the confusion within the solar panel industry. The confusion is from ever-changing and improving Solar System capabilities, strong industry and government oversight (necessitated by both nefarious and unprepared providers vying for your business), and determining what the best options are for a specific project from the growing variety of solar technology. The Green Wave engineers engaged with us early (at our home) to help us understand and match our unique needs to the latest industry capabilities, thus setting the project design up for success from the beginning. We met with the Green Wave team at their newly upgraded facility, and it was obvious their processes are in place and their business is growing. They understand and work with the local power utility, state regulators, and TVA to keep the support documentation clear and correct, resulting in successfully passed official inspections. Their engineers cross check and verify all technical, safety, administrative, and regulatory requirements to ensure the system is brought on line as planned, within budget, and on time. They tirelessly communicate with all stake holders, including the home owner, to ensure unified progress to the common goal. As an added benefit, every member of this team was knowledgeable, experienced, and a joy to work with. We were very pleased with the results and highly recommend Green Wave for future projects.

They came out to fix my solar panels which was covered under warranty from Generac. The Generac warranty states that they will reimburse for transportation up to100 miles and all Generac product that are under warranty. However, GW wanted a $800.00 to come out and review my Generac system. After reviewing the system, they stated that it needed to have new parts that were covered by the malfunctioning and that they would be back to install them. After months of waiting for them to come back and install the new parts, they finaly showed up. The repair personal that they sent had no information of what was needed to be performed, and no notes from the previous inspection. They swapped out the parts that they were sent with. The assuming that this was the issue. Once they left they did not make sure that the system was working and the issues were properly fixed. After months of trying to get them to return, to fix what was not properly fixed they sent me a outlandish release of liability that, basically stated if they broke anything or caused any damage to the Generac system, they would not be responsible. After further investigation and having a different company come out, I found out that the work that they performed was not completed, and that what they replaced were not connected properly. The only thing that they wanted to do was up sell me new batteries and more solar panels. The salesperson, who was to come out and inspect my system, canceled on me multiple times. Finally, they told me they would not be able to perform any work unless I signed a Release of Liability. They referred me to a different provider. Who never returned a phone call. I would be very skeptical of using this company for any installation repair or service on my solar system.