C.Pearce | Windsor, Colorado | 12/11/2024
Solar Install
Ion was on time and very professional. Their team made it very easy and communicated throughout the whole process. I was informed multiple ways as we progressed through each step. My direct sales rep was Hadley Ferrell but their whole team was like this. Highly recommend Ion!!!!
Howard | Virginia Beach, Virginia | 12/11/2024
Have nothing but great things to say about my experience with Ion solar from the beginning to the end.Christopher was great he answered all the questions that I and my brother had. ION Solar kept me in the loop on each stage of the process,they we on time,and professional, the employees,were very friendly and professional..The financial institution end of the process could use some work as the woman who called seemed to be put off by some of my questions and understanding of the words she was using,not everyone works and understands financial terms and words and she seems to be reading off a script, she needs to be a bit more personal.
Gizelle Alexander | Spring, Texas | 12/11/2024
Not worth it
Do not choose ION solar. They will boast about their BBB rating but if you take a close look their rating has been steadily decline and their are numerous complaints on the BBB website. Don't make the mistake we did and believe the positive ratings, they are all false. We bought a solar system from ION not fully realizing what we got ourselves into. They locked us into a contract (sections of the contract attached) then installed an inferior system that barely produces the energy our home needs. Contacting ION is next to impossible as they rarely respond to emails and when you call and finally get someone they will promise to call you back but never do. Then we were told we had to purchase additional panels and batteries at almost double the cost of what we were originally charged in order to meet our energy consumption needs. So now we're $40k in the hole with a useless solar system. There are much better solar companies out there who will not try to rip you off. We had solar in NY with Momentum Solar which was a much better and more transparent experience.
Marcus Pelletier | Portland, Oregon | 12/10/2024
Panels Not Installed as Promised
My roof slopes north. Panels are flat on the roof. We told Sebastian that we were not interested in an installation unless the panels were mounted so that they faced south. We are not happy at this time because we have sent emails and filled out surveys indicating we are not happy and have not heard once from ION acknowledging that you have recognized that there is a problem.
Sammons | Colorado Springs, Colorado | 12/09/2024
Great experience for installation
The install was very smooth and went quickly. They have kept us updated throughout the process so appreciated that. Just waiting on city inspection.
Jared H | Calhan, Colorado | 12/09/2024
Absolutely amazing experience
I don’t often write reviews, but I really wanted to write one regarding this experience. I had the most amazing opportunity to work with ION Solar for my home solar needs. I had been searching for a solar solution for a couple years, I even went through several in home experiences, if experiences is the right way to say it. This experience was absolutely fantastic. I got to work with Sonja Gumber who absolutely blew me away. The explanation of the process, before, during and after was super easy. I have had both a couple concerns and questions after the installation was complete and Sonja was extremely quick to respond and got together pieces needs to fix an issue quickly and in a manner that there was no impact to my home. The issue ended up being my home builder but the tech that came out was super nice about it and checked to make sure everything was working as intended. If you want to go with a company that is going to do the absolutely best by you and your family, then go with ION Solar. If you want someone who will take a personal approach and make your conversations, help and explanations amazing, choose Sonja Gumber Overall I would rate this much higher than that of a 5 star review, but that isn’t an option.
Wayne C | Blackstone, Virginia | 12/06/2024
Avoid them!
Stay Away From This Company! We decided to use Ion Solar to have solar panels installed. We did so even though past reviews were not good, but with new administration we thought we'd give them a shot. Things started off well, we were approved quickly by their preferred lender, about 5 months ago. Regular progress updates were provided and customer service was good. Things changed quickly however. Updates became more sporadic, as did project progress. Customer service was nearly non-existent even we repeatedly contacted them and asked about the project. Two days ago, their preferred lender notified us that our financing had been canceled. Apparently the project had taken too long and not shown enough progress so that they could begin billing us. When I notified Ion Solar of this and said since the project funding had been canceled the project was over, they charged us a $3500 cancelation fee. I don't know whether the project failed due to their total ineptitude or there were some darker reasons. Maybe its part of their business model?
Steven | Las Vegas, Nevada | 12/04/2024
We recently moved into a brand new home and as is typical with any home purchase, we were quickly overwhelmed by multiple businesses vying for our attention. When it came to ION, I was looking to learn more about solar panels, especially since our previous state wasn’t suitable for them due to location and weather condition. Initially purchasing solar panels wasn’t a priority for us; however, after speaking with Brandon, we decided to move forward with The purchased on the same day as our appointment. Brandon’s extensive knowledge of the product was incredibly informative and he went above and beyond to explain how our specific household will benefit from the solar panel. His exceptional interpersonal skill made the entire process much easier to understand. The excellent customer service continued even after the purchase, with ION Representatives providing regular updates throughout the process. Brandon also followed up after each step to ensure everything was going smoothly.
Alexander | Spring, Texas | 12/03/2024
Complete Scam!!!
DO NOT CHOOSE ION. THEY WILL SCAM YOU!!! In their contract it states they will make a "Good Faith Estimate" which the contract also states as no guarantee. They will low ball your estimate, work quickly to get you to PTO (permission to operate) from your utility company, then ghost you like a one night stand. After a month or so after PTO you will then realize the system production is no way near what you need for your home and at this point it's too late to turn back. If you do eventually get in touch with someone from ION they will try convincing you to purchase more equipment at double the cost to meet your energy consumption needs. A COMPLETE SCAM. BUYER BEWARE!!!
