Tim Miller | Virginia Beach, Virginia | 03/21/2025
I've had ION Solar Install the first set of panels in 2021. This past week they installed a remaining set of panels to ensure i was 102%. The installations have been swift and they answered all of my questions with professional answers, which helps me understand what to expect and what to look for as i maintain my set of panels. The iPhone app is an amazing tool to validate power input.
Eric | Littleton, Colorado | 03/19/2025
Unreliable and horrible customer service
I would look elsewhere if you are interested in solar. We have had our system for 5 years. It has stopped producing 3 separate times. Never notified by the ION. If I didn’t look at the apps on a regular basis I would never know, except I guess when I have to pay for both the panels and now my electric bill. My system was out for about 2 weeks - 2/23 was last day of production. I called on 3/6 to ask about it and get service. At that time, customer service said they would call back to schedule. I never received a call back from them. I had to recall customer service on 3/12. They then said they will schedule once a prepay the $250 service invoice and would not schedule until the invoice was fully cleared. I made the payment and the invoice cleared by 3/14. On 3/19 I still hadn’t heard from anyone at ION. I called again and they said they would get with the scheduling department and that my account would be marked as “high priority” and should receive a call in a day or two on getting something scheduled. I just received a text, not a call, that I’m scheduled for 3/31. I am flabbergasted with the horrendous customer service from this company. I haven’t been producing since 2/24 and they aren’t coming out to “look” at it for well past a month. They can’t keep my system up and running, don’t notify you when it is down, make you pay for service before it is performed, then if you are lucky schedule you 2 weeks out if you are a priority client… would hate to be a non-priority that is probably a few months out. Its great that you have to pay for the panels as well as electricity during this time. Stay away from ION, go with someone else.
Ken Bronson | Foster, Oregon | 03/16/2025
Good job all around.
The attention to detail was exceptional. I appreciated the fact that the crew pulled off the job when it started raining. The type of roof on our house does not react well to water getting into punctures in the vinal material. They came back when the weather was sunny a week later and completed the job. I would recommend this crew to anyone.
Justin s | Richmond, Virginia | 03/16/2025
Ion solar is a rip off
They tell you a good story oh your bill will go down some say they pay $0 dollars that’s bull my bill went up and you got to pay for the solar panel so it twice as much than you regular bill I’ve had my solar panels for over a year I have not had any kick backs on power bill at all they are quick to install it then you got to turn it on your self then you sent emails 100 time with pictures tell them that the solar panels look like trash they say everything working ok it looks like they got them out of a dumpster then you get the loan for a outrageous price you own them so you can’t return and they will not replace it your problem now I talk to other solar company’s they said they do not install less than 13 solar panel well I got 7 within a year I can charge 13 cell phone so don’t pay top dollar for trash
Rodriguez | Las Vegas, Nevada | 03/15/2025
One word: AMAZING
From the moment we met Mac, we were intrigued about getting solar for our house. To be honest, I knew NOTHING about solar, but Mac explained everything to me so that I could understand allll the benefits! Once we setup an appointment to look at installation, we met Ben. Ben is INCREDIBLE. The customer service we’ve received from these guys has been beyond all our expectations. We have a question? They’re available to take our call or return our call quickly…ALWAYS. We can’t thank them enough for making this experience super easy. If you’re reading this, let this be a sign for you to GO WITH ION! You will be in GREAT hands!
Cody Majer | Herndon, Virginia | 03/13/2025
The team has been great. Explained everything very clearly and did all the leg work, even with the HOA!
Alec Faught | Las Vegas, Nevada | 03/12/2025
12/10, ION is the best of the best
Brandon was so helpful, knowledgeable and set us up with the best system on the market. Easiest solar installation ever, the whole process was seamless. Thank you for everything Brandon and ION solar!
Lonnette Robinson | Midland, Virginia | 03/12/2025
My experience with ION Solar was great. They kept me informed of each step and was expedient in installing the panels. The crew was pleasant and ION staff very helpful.
