ADAM M | Pacoima, California | 02/29/2024
STAY AWAY FROM LA SOLAR.......
www.LASOLARCLASSACTION.com LA SOLAR GROUP has been a nuisance from day 1. We signed the contract on 02/25/2022 to start the work. It roughly took 8 months to complete what they consider a completed job to be done. More than a dozen missed appointments / NO CALL NO SHOW. Every Time I speak with them they promise everything and anything and disappear. From their sales rep to the customer service to managers to techs. During the install they damaged more then 60% of my roof tiles and told me they will replace it while breaking more tiles in the process. They Broke/Damaged my outdoor Camera, outdoor Speaker, outdoor Light, Rain Gutters, Cracked Stucco, Roof / Roof Tiles,. Drilled a screw right into the bathroom tile breaking it. I didn't even know until I took a shower and cut my foot on the broken glass. It's been over a year and I am still waiting for repairs. Since day one 4 of the panels have not been working, They told me they would change the inverter and said they ordered it and will arrive in a few weeks. When the tech showed up he brought a used and dirty inverter. I told him I don't want used equipment installed and he assured me it's new. After installing it, it did not work and he said I must have picked up the wrong one. I will go to the office and be back in an hour. It's been over a year. How far is the office???? During the sales pitch they assured me they have 24/7 monitoring and if anything goes wrong they will be out to fix the issue before I even notice. What a joke that was. They lied during the sales pitch and lied throughout the whole project.They told me for the amount of panels I need I will have to do a panel upgrade and only installed 1/3 of the panels they said I needed . They assure you in every way till you sign the contract then the games start. When I asked them for their insurance / bond info so I can make a claim to have my house repaired they gave me the run around for 2 months then said go through your own insurance it is not our issue. The sheer negligence by this company must be stopped. This company does Inadequate Maintenance / repairs, Causes Property damages, Installs Used/Damaged equipment, No Show to appointments, AND has a history of Promissory Fraud, Breach of contract and Negligence. To all the home owners Please be aware. With everyone's help we can put an end to this. Join me and TOGETHER WE CAN TAKE ACTION. UPDATE. I originally posted this review on 01/30/2024 and within minutes was contact by a Quality Control Manager asking me to please give them another chance ( This would be the 19th time a person from LA SOLAR asking me to give them 1 last chance to fix the issues ) Being fed up and tired I Agreed to give them 1 LAST chance. They asked me to please remove the review in good faith and give them 2 weeks to resolve all the issues. It's been a little over 2 weeks now and nothing has been resolved. They sent a person over to take a look at the damages and he was stunned when he saw the Condition of the roof and said I will relay this back to the company.Then all I received was just calls letting me know they are working on it and will call me back. They were supposed to call me on Friday ( 01/09/2024 ) with an update and I never got a call and I'm still waiting for an update and repairs. To all homeowners I hope you find this review before you sign a contract with LA Solar Group . www.LASOLARCLASSACTION.com
Tom | Los Alamitos, California | 11/07/2023
Bad service
LA Solar has placed two solar systems on our home, with a total of 54 panels. We also have two Tesla batteries. The system hasn't worked for many weeks now, and I've called them several times to help me fix it. They promised to call me last week, but they didn't. I am very disappointed in their service, and would not recommend them to anyone else.
Larry | Fontana, California | 09/26/2023
Stay clear, nothing but headaches
We started the process in January of 2023. I Knew solar installers break a lot of tiles and they do not manufacture the tiles used on my house anymore. So I found used tiles before the project started and bought 20 used tiles. The installers broke 11 tiles and replaced them with my tiles. It took 6 months to get the system installed including a battery backup. They missed or were late for many appointments. Then SCE took 3 months to approve my PTO (Permit Tp Operate). LA Solar said go ahead and turn it on. I tried and the system did not work. As many have already said "you can not get a hold of anyone". When you finally do they tell you they are all over it and you don't here from until the next time you waste hours trying. My system is still not working going into the 10th month. I would not recommend them to anyone. Their customer service is the worst that I have ever had.
Sara | Stevenson Ranch, California | 09/15/2023
Worst Customer Service- Awufl system do not use them
you cant get a hold of anyone to help us with anything. they are extremely irresponsible. Rude , dont speak english so you cant communicate with them, Takes them months to respond to simple requests or questions. if you try calling it all goes to voice mail and takes years for them to get back. Unfortunately we inherited them thru purchasing a new home and it was a contract they had with previous home owner. If I could switch them now I would. The only time the guy contacted us was to collect payment. As soon as contract was signed we got ghosted and now the system wont connect to wifi or the app and I have no visibility on usage or monitoring and no one will come to fix it. STAY AWAY FROM THEM!
Worth Holmes | Tyler, Texas | 09/11/2023
LA Solar is BAD
Horrible experience with price change from $28,288 to $44,902, 4 months to install from 10/2020 to 01/2021, down in 22 months and 2 months to repair, down again in 5 months. I want the system removed. It is only reducing my electricity bills by 1/3, and the salesman assured me that it would be reduced by 3/4. Do NOT BUY A SYSTEM FROM LA Solar!!!
Michael | Redlands, California | 09/05/2023
Solar installation
the worst company to do solar installation. i am waiting for 5 months after the permits were issued, and the solar panels are not installed. I need to keep following up to push them. Don't go with them.
Susan | Los Angeles, California | 08/17/2023
DO NOT GO WITH LA SOLAR WHATEVER YOU DO!
From the very first they have been expensive and a dissappointment. I could waste my time and yours listing all the problems I've had with LA Solar, but I've already spent way too much time dealing with this company. In short, don't make the same mistake I did - go with any other company.
sean0883 | Riverside, California | 05/12/2023
They will make their problems your problem
11.25kW with PowerWall+ Contract signed in June. Install "completed" on October. Dec 7 - PTO. When they finally turned on the system, even though it should have been on but not pushing to the grid since install - but I didn't know that. System was peaking at ~30% of capacity. They blamed a Tesla config issue. Jan 7 - LA Solar Group collects their first payment, as per contract. To be paid monthly. Feb 6 - Two months of back and forth later, I finally just picked up the phone myself and asked Tesla to look at it. LA Solar Group could have done this at any point. Tesla found no configuration faults or issues. LA Solar Group finally sends out a non-Tesla-certified tech because they had my address correct, but not my name or system type. They had me listed as having Enphase, which the guy was certified for. He attempts to help so as not to leave me hanging, but ultimately fries the inverter while he's on the phone with Tesla. The system has generated nothing since this date. I am now paying SCE for my electricty, and LA Solar Group because I have to. Feb 7 - LA Solar Group collects their payment. Feb 10 - They send their Tesla-certified tech to see if they can salvage it. He and Tesla determine it's actually fried with no fix. Tesla straight-up says no RMA since the tech that fried it wasn't certified. I was outside with him when Tesla said it. And I'm told by the tech that since it's a Powerwall+ they'd have to replace the entire ~$10,000 battery array out of pocket if they can't RMA. Which sucks because the battery itself is fine. Mar 7 - LA Solar Group collects their payment. Apr 7 - LA Solar Group collects their payment. Apr 13 - Much back and forth. Many promises made and broken to resolve it quickly. A tech is scheduled to arrive today. A delivery truck similar to the one that delivered my first Powerwall+ arrives. My name and address are on his list, but he has nothing in the truck for me. The tech shows up, but he's here to install some Tesla Rapid Shutdown MCIs that should have been there since install since Tesla requires them - and having these installed at the time might have prevented the system from frying in the first place. At very least, they could have faulted this for the RMA and Tesla would have been more likely to accept that. Apr 26 - The Tesla-certified tech returns, asking me where they delivered the replacement battery to. I tell him there has been no delivery. He calls his people, they say to attempt the RMA again now that the MCIs are installed. He's visibly upset, but they sign his checks - so I get that he has to do the dance. Because Tesla isn't stupid, they documented that the warranty is void. No RMA. Once again, I was outside with him when Tesla said it. May 7 - LA Solar Group collects their payment. May 8 - They apologize that things are taking so long, but they want me to know that they're *really* pushing Tesla for that RMA. I gave them until Friday May 12 to have a replacement imminent. The manager unironically emails me 1-on-1 asking me to be patient because install takes time. May 12 (Today) - It's now 4:30PM and I haven't heard a word. My SCE true-up is already well over $1000 - an amount I didn't think I'd have to pay for the entire year, much less by May. Even when it's fixed: this will be my problem, not theirs.
Ryan | Irvine, California | 04/24/2023
Stay clear of this company
Do not use this company for solar. This company does not take any pride in what they do and when they make a mistake, they will do whatever they can to put the blame on the homeowner and tell the homeowner to go pound sand. Here is what they have put my family through the last two years… - LA Solar installed solar; leaks appeared shortly after solar installed. No leaks prior to solar and that was tried and test through several storms prior. (they broke 70% of our roof tiles at solar install and they stated the leaks had nothing do with the install) - LA Solar finally took some responsibility (after much back in forth, over two months of them trying to put the blame on my family) and re-tiled the roof (70% of our tiles were broken at solar install), they supposedly “fixed” the roof/eave/cricket that was damaged. - my family spent thousands of dollars fixing the home back to original state after the damage done (LA Solar did not compensate for this) and we thought we were done with this company. - In a recent storm it was discovered in the same area that LA Solar ‘fixed’ was indeed leaking one year after the work was completed to ‘fix’ the situation. - la solar was to send out a roofer after reaching out several times and instead they sent an inspector to try to point the finger somewhere else and saying it was not solar related - After over 30+ calls, several times being hung up on by customers service, 8 voicemails and dozens of text never being responded too over a period of a week, la solar finally indicated they do not believe it's their fault and for my family to reach out to the roofer who did the work - we re-iterated that LA Solar was roofing company that did the work, no communication after from la solar to help remedy the Situation - another storm comes through and more water damage - we reach out and la solar states not our fault, but if you insist we will send someone out and will charge you for the roofer to review roof and remedy the situation - la solar has not provided number or contact for the roofer who "fixed" our roof last year (March of 2022), still making it our problem even though we have been asking for help for over three weeks. - As it stands, we still have no remedy to the situation, we have water in our walls and under our brand new floors that we had to install after the first leaks and seems like we are going to have to battle LA Solar to do the right thing. - LA solar stated they do not believe the leak in the exact same location from last year is their fault and attempting to put the blame on our family and have our family incur further costs (upwards of 10K for damage that needs to be remedied). They indicated because the of heavy rainfall, the roof must be leaked due to heavy rainfall and that happens (even though the roof was supposedly fixed 13 months prior) , and it is not their fault. - we are in week 6 with no solution and still LA Solar putting the fault on my family for shotty work. We are now going to have to seek legal council and spend countless hours and money to recoup what was taken from our Family. Needless to say, after going through hell with the install of solar panels, we cannot seem to get LA Solar out of lives and all the issues that comes with them. We would never recommend a company that is cares little to nothing about its customers and does such shotty work and goes about their craftmanship with negligence. If you get a bid from LA Solar, make sure you add a minimum extra 30% to cover the damage they will cause to your property plus countless hours wasted trying to get someone on the phone. Please use this testimony as a reason to stay away from this company. All they have brought to my family is headaches, significant financial burden and stolen our home away from us. I would never wish this company upon anyone.
Admin | Canoga Park, California | 04/21/2023
Service calls and customer service by incompetent people
I have been going around in circles with customer service and service people for 4 months to get a new monitoring system installed and they are completely incompetent and can not properly resolve our issues. I'm continually dumbfounded every time I think we have made progress and then they go completely sideways and I have to start over. They work with 3rd party service people and no one communicates with anyone else. DO NOT USE THEM! Total 100% regrets....
