Paul D | Cocoa, Florida | 12/21/2024
Smart enough to say no, but too nice not to have wasted my time
Vague description from canvas employee led to what was supposed to be 30-60 minutes explanation of Solar System they offered. Ended up being 2 hours sales pitch trying to bash the utilities company, estimate an inflation model, propose a more affordable one and finally push for urgency to sign today for big discount. In the end I learned they lease equipment for solar and own part of your property. They charge you for power close to what the utility already does. Equipment has warranty for faults but not damage incurred. I am looking at getting Solar, but companies like these make it easy to get started and I can see who ends up profiting.
Rey | Port Saint Lucie, Florida | 11/22/2024
Momentum just wastes my time.
Momentum Solar has, unfortunately, become a bad company. I had my solar panels installed a little over four years ago by Momentum and it was a good experience. After purchasing a plug-in hybrid vehicle this year, my energy needs increased so I contacted Momentum in March about adding more panels as well as adding back-up batteries. I was told I'd need a few months of electric bills justifying the need for more panels so in August I sent the bills proving the need. I was contacted by their installation manager who said the need for more panels was justified. However, he said there were a couple of other jobs he needed to complete first so he couldn't get to me for a couple of weeks. When I didn't hear back three weeks later, I called him and he said his wife had been ill but he would get to me in a week or so. After another couple of weeks I called again and he said he was on vacation. After another few weeks I called again and his assistant said he was on the other line and she took the message so he could call me back. When I didn't hear back days later, I called Momentum's main number, and asked if there was someone else who could get to my project, but they said the only one who handles that work is the man who doesn't even return my calls. I then asked for a higher up at Momentum to call me urgently because I needed the project completed before the end of the year. It's now a week later and nobody has contacted me. If they treat an existing customer this way, I can only imagine what they do to unsuspecting new ones.
Margaret D | Danbury, Connecticut | 11/08/2024
Working with Momentum is torture
I wish I could give half a star for Momentum Solar. Customer Service reps were unfailingly friendly and helpful, but the schedulers and the workers were uninterested, unconcerned, and negligent. I started working with them in mid-August on a simple remove and re-install so I could get a new roof installed. They delayed and stalled for 6 weeks before they removed them. A new roof was on in 2 days. They didn't return for almost 4 weeks to replace them. The installers gave me incorrect information. They were on their phones, or shooting the breeze with each other for hours. The re-install took 9 hours because they spent the first 3 talking to each other, standing on the roof, but not working. Working with them is torturous. Stay away from Momentum Solar
Liz Lupedee | Port Charlotte, Florida | 10/27/2024
Best solar and service
We just signed up with Justin Benton. He was so knowledgeable and I can see we will always be in contact if we have questions or any issues, that is how personal Brian is. We also had the pleasure of working with Kami and she was wonderful. We have had Momentum Solar on our NJ home and have nothing to say bad about having Solar’s. All I can say is you SAVE lots of money. Looking forward to start saving some money again. Love Vito and Liz Lupedee
Nate Myles | Jacksonville, Florida | 10/17/2024
New Solar Power
I have had a wonderful experience working with Karan from Momentum solar. She has been extremely helpful and knowledgeable about the process. She was very deliberate about taking her time and making sure everything was explained well. She went the extra mile to make sure we were able to get as many incentives as possible. I’m glad that she was our representative.
Dee | Pittstown, New Jersey | 10/16/2024
*DO NOT sign a contract with Momentum Solar... There is a lack of professionalism and customers service, in which i have NEVER experienced before! On 06/24, we agreed on a price for the solar project at my home... after speaking with the manager over the phone, the approval was granted by the company owner and the contract was signed. Several weeks later, I was contacted over the phone and told that the cost for the project could not remain the same as we had previously agreed and signed upon. However, months have passed and I still don't have an answer as to what this "new cost" would be. It's pretty clear that this company just doesn't want to deal with this issue and the fact that it's a breach of contract. We all know that contracts are created to protect the company providing said services, however, it's also made to protect the customer. The fact that Momentum Solar, has created this breach of contract issue and at the end of the day, is just dragging along simply waiting for the customer to give up... hoping for a no harm no foul type of situation is absolutely despicable!!! I will make sure to write about my experience with Momentum Solar, at every chance I get, so that the public understands and sees the type of business this company is willing to offer.
Caitlin DuBois | Yulee, Florida | 10/14/2024
Amazing Experience
Aaron was phenomenal and professional. He came in and spoke to my husband and I like we were family and made sure that we were WELL informed before signing anything. We are excited to start saving and are very happy to have security in knowing that not only do the employees genuinely care about our financial savings but the company as well.
SREENIVASA RAO V BANDi | Hightstown, New Jersey | 10/05/2024
Solar Specialist
Frank from Momentum Solar visited today October 5, 3024. He explained how this program works and we are ver satisfied with the specialist. We signed up for the solar program
Ha | Richmond, Texas | 09/28/2024
They are cheaters. They told me before they agreed with me and I signed the contract that I have a 25-year warranty. With the first year and the first system failure, they told me I have to pay. I told them that I have a warranty. They said that the warranty does not cover the panel. If it needs to be replaced, only if it is faulty and we can fix it, we will do it for you. They are cheaters and frauds.
Alexander Knight | Parrish, Florida | 09/27/2024
Momentum Solar Scams Clients
I got service from Momentum Solar last year (IGS Solar, LLC). They promised my electric bill would go down with solar. I would be saving about $40.00 per month. I have been paying $10-20 dollars extra a month now since solar. They came or a man came and lied to my wife and I. This people are the scum of the earth. I called to complain and they told me the deal was for a cheaper electric bill but adding the solar the cost is high. I asked where my savings were, but they were rude and refused to help. They said I was stuck with the deal. I was stupid enough to increase my monthly electric bill. It is also almost impossible to sell the house. What mad person will want an added bill? They are lying thieves stay away from solar. It is not free like they say. It will end up costing you about $50,000.00 and an unsold home.
