Momentum Solar

This co is horrible, i would not recommend to anyone. My experience with them is a -10.

Do not use this co they are terrible. They installed solar panels on my roof 5 years ago I now have leaks caused by a lousy installation. Now they want me to pay to take them off hire a roofer to fix my roof then charge me again to reinstall them. Most of the panels have loosened up and now I am screwed.

Solar + battery system (Enphase) installed with a 35A backfeed breaker serving a 10kWh battery and 10 microinverters. The breaker trips repeatedly whenever the battery is active, cutting power to the whole system. When I contacted customer service about it, I was told I had to independently source and submit 3 contractor quotes before Momentum would even consider a warranty determination — instead of sending their own technician to diagnose a fault in equipment they installed. No resolution offered so far, and support is difficult to reach beyond email. Filed with BBB as well.

Solar has an issue in Summer and advised 8 weeks out

Had my panels for several years. They went off line a few years ago and I received a rapid response. This summer I received a high electric bill, checked the breakers and found them tripped. I contacted Momentum for a service call. A week later they tripped again, realizing it was a more serious matter, I called again. “Yes Sir, we have a ticket for service and we are 8 weeks out!” Not acceptable in my opinion for a product that works best in the long days of summer. The kicker, phone center operator wants to explain how their referral program works! Sorry, not sending any customers to you until service is improved.

Roof leak

These people are absolutely terrible. They never return your calls. The repair work is terrible. I would tell anybody to steer clear of them and solar for the most part, if they’re considering them or solar.

Nobody Handles Issues

Momentum Solar applied for a permit to put in solar panels and I went with another company. I have not been able to have my new company get certified at ConEd because Momentum has this permit they have not withdrawn. I have worked for 3 months to have Momentum withdraw this permit - and they do not respond. DO NOT WORK WITH THIS COMPANY! Sales person was fine, it was all the other people that I have interacted with that are not customer service related.

About 2 years ago I let them in so I can hear about the various programs. After hearing everything I was not interested. Since then another day goes by that I don't get a telemarketer calling me from their company. I have blocked so many phone numbers it is getting ridiculous. How do you get your company or agent to stop calling me this is borderline harassment now.

Great service

Very professional team and good customer service

This Company Will Be Your Worst Nightmare

This company has aggressive sales techniques and takes advantage of senior citizens. The solar system we had installed should cost no more than $20,000. My brother signed up with a lease for 25 years which will cost him close to $70,000. He was told it would cost him virtually nothing which was totally untrue. He signed a screen and did not know what he was agreeing to. When I saw the contract, I saw that he was being ripped off. You can never get a live person and there is no direct phone number. I have had questions and have not been able to contact someone for 10 months. This company has been my worst nightmare. Whatever you do, do not go with Momentum Solar or IGS Solar. Do not get solar panels. Plus this company will get the tax credit, not you the consumer. This company does everything to rip off the consumer.

go somewhere else

We have been installed since April 29. It;s July 15th and we are still without solar! Momentum didn't schedule inspections and is now saying that they need another electrical inspection, Did they schedule that? NOPE!!! It's hard to speak with an actual person too. Very frustrating dealing with them Find a more competent company

My family and I are extremely happy to share the wonderful experience we had with the sales representative Yury, he was very helpful and explained everything so well that after seeing that the system works and it’s saving us money without any issues we I am more than happy to share that with others.

Stay away from momentum solar

My wife and I purchased solar panels from momentum solar a few years ago. A momentum solar salesman visited our home to tell us about there solar panels. This guy was so good at being professional and looking so trustworthy. He made the solar panels as the greatest thing ever. He told us that once the panels were installed we would no longer pay any electric bills. Only ten dollars a month to be connected to the grid. Then he told me that we would be getting 3 tax breaks from government and we can do what we want with money. ( nothing else was said). He told us that they have an office close by so any problems with system they would be there quick. Also if any damages to roof due to panels the roof is covered. Sounds great right? Are you ready to call them.? Hold on and STOP. This is the reality we experienced. Remember the first thing he said to us about never paying for electric again? Well that was a lie . We got a bill every month from electric company. Electric bill was lower but with the monthly payments for panels and electric bill we paid way more each month for electric. Now the tax credits you get. Money is for solar panels not for you. If you don’t give it to them they raise your monthly payment. Ours went close to 200.00 a month. Office close to us closed down and when we had a problem we had to wait for a technician to drive from another state. Warranty for roof is for a short time so later on you get leak it’s your problem. There is a reason why solar panels haven’t become popular. They don’t add value to house and if you sell home buys will not wanna take over payments. You will have to pay off panels at closing.

They don’t return calls

No phone number service is bad they don’t help when it quiets sending data

Do not recommend

SCAMMERS their sales rep Kemraj was very unprofessional and uneducated about their service

Don’t waste your time. They come into your home, give a long presentation, and then pressure you to sign a contract on the spot with only a 7-day cancellation period. They offer large “discounts” if you sign before they leave, implying the deal won’t be valid afterward. They also push you to put a credit card on file, claiming you won’t qualify for the promotion otherwise. What’s even more frustrating is that after I changed my mind, I tried contacting the representative who came to my house, he specifically said he would be my direct contact and gave me his phone number for any questions or concerns, but he never responded. Overall, the experience felt extremely high-pressure and unprofessional. It’s concerning how quickly they shift terms, like adjusting interest rates, depending on whether you agree to move forward. If you’re looking for transparency and a consistent monthly cost, this is not it.

High pressure tactics

They design a system that doesn't make enough power and then try to lease you more panels If you decide to cancel install they will threaten you with law suits even though the design is not sufficient. They don't tell you that you can get assistance from the government When you ask about storage for outage they recommend a home generator They have never told me about storage even though I asked They tie you up with a 25 year lease so you can't add anything that the system unless they get involved $$$$

If I can leave a review of 0 stars I would. The sales reps are aggressive and rude, and they're all bunch of liars. They promise a lot of blanket stuff like free solar panel removals for re-roofings but push comes to shove on the actual contract they'll write that I'll have to pay for all the removal and reinstallation for the re-roofing and won't tell you about it. Obviously, I'll also take the responsibility of not addressing the mismatched information but why are the sales reps making a false promise if they aren't going to deliver! Also, I kept telling them that I needed my roof replaced and I would rather get the system installed after I get the new roof and they made it sound like it'll be a breeze to get the panels removed when I would have to get re-roofed and made it sound like it's basically free to get it re-installed but NOPE. THEY FREAKING LIED. Even though the free removal was promised during the sales pitch, now I'm stuck with another +5k bill just for the panel removal. They literally scam you out of your money. PLEASE learn from my mistake and don't waste your precious time and money on these scammers!

Bunch of con artists

Contacted them because I was interested in solar at my new home when the sales agent came out I can tell right from the beginning it was just a pitch to get me to replace my roof with them and use them as a tree cutting service did not qualify even though I was told I pre-qualified before setting the appointment up total complete con artist avoid them at all cost

Harassment!

This company is making my life miserable. They will call up to 3 times a day, every single day. I've told them many times to opt me out of their calling list and they still call. Blocking doesn't work since they use a different number every time. At this point I feel that I am being harassed! Any lawyer willing to help me suit for harassment?!

Scam

These people are sales scamming the elderly. Hundreds of complaints. They have no soul. They lie about everything and they try to pressure you. Checkout the consumers complaints page for Florida. It is also illegal to go door to door in Charlet County FL. Call the police if they come to house.

Terrible Experience

Avoid this company at all costs. They are manipulative and use strong harassment tactics to try to strong-arm you into signing up. I have declined their offerings 3 times, and they are still calling, texting, and using other members from their team to reach out with different angles. There are so many red flags. I caution you to stay far away from this company. They don't mean you any good, and they don't care about their customers.

Total Rip-Off

If I were operating a business, I would never treat customers the way Momentum Solar treated us. We were misled throughout the sales process, given inaccurate and incomplete information, and sold a system that primarily benefited the salesperson through excessive profit rather than meeting our actual needs. The salesman, Daniel, conducted the sale in a way that we believe was deceptive and lacked honest disclosure.

False promises liars and they don’t care about the customer

Severe Service Failure – Avoid Momentum Solar I strongly advise anyone considering Momentum Solar to look elsewhere. I am currently experiencing a major system failure where 16 solar panels are not reporting or producing power, and getting support from this company has been nearly impossible. Momentum Solar provides no meaningful way to contact a live service representative. Customers are forced into an endless loop of automated chats and scripted responses. After repeated attempts to get help, I was told their process requires 10–14 days just for a technician to call, not even to come out and diagnose the problem. For a system that is actively failing and not producing power, this type of delay is completely unacceptable and demonstrates a serious lack of customer support and accountability. I have attempted to escalate this issue, including reaching out directly to company leadership, including Arthur Souritzidis, and received no response whatsoever. Ignoring customers when their system is malfunctioning is not how a reputable company should operate. Momentum Solar markets long-term warranties and reliability, but based on my experience, those promises appear meaningless when the company cannot even respond to a service issue in a reasonable timeframe. This has been one of the worst customer service experiences I have ever encountered, and I would strongly recommend that anyone considering solar installation research other companies before trusting Momentum Solar with their investment. John Christner-Drake I would use any solar company, other than momentum

March 10, 2026 three months My panel has been down. No one ever calls. You. They do nothing But liars awayThis company is an absolute joke. Follow up. I had a call from a manager stating that she has a high-level meeting on Friday and she’ll contact me on Monday with some answers and guess what no call back it’s Tuesday. Still waiting for a call over a month now to schedule an appointment for service , this company should be shut down for lack of service. It has been over a month, and I still haven’t received a single phone call to even schedule an appointment to repair my solar system. I have used the chat system four separate times, and each time the chat conveniently disconnects after I’m told, “We’ll get back to you.” No one ever does. I’ve called repeatedly and left multiple voicemails—no calls back. The level of unresponsiveness is unbelievable. Once you sign the contract, customer service completely disappears. At this point, I’m being forced to consider legal action, including consulting an attorney to recover lost revenue due to my system being down for an extended period with no service or communication. I even tried escalating the issue by emailing the CFO, Arthur Souitzidis, hoping someone in leadership would respond. Once again—no response. There is no way to speak to a live person. You can email, leave voicemails, or get stuck in endless chat loops, but you cannot actually get help. This company is entirely non-responsive and should not be allowed to operate this way. I strongly recommend staying far away from this company. I am beyond frustrated. I have called four times and was told it would take 10–14 days just to schedule an appointment. I am now sitting at 3.5 weeks with not a single callback. I have opened four separate chat sessions. Each time, I asked for a supervisor or manager’s phone number, and every single time the chat mysteriously disconnected immediately after that request. This company is completely non-responsive and clearly does not care about customers once the contract is signed. Before signing up, they hounded me nonstop—calls, messages, knocking on my door. Once I became a customer, service completely disappeared. After leaving a negative review, they asked me to email them—which I have now done twice—and still no response. This is, without question, the worst customer service experience I have had with any company in decades. I strongly recommend NOT using Momentum Solar. Once they have your business, getting service is nearly impossible. I’ve had nothing but frustration with Momentum Solar. My system has had a service issue for over six months, so I finally called to get help. I was told it would take 10–14 days just to get a service appointment, and that someone would call me back. That timeframe has now passed, and no one has called. Reaching a live agent is extremely difficult, and when you do, there is no urgency or follow-through. It’s ironic how aggressive they were when trying to get me to sign up, but once you need support, you’re essentially ghosted. If you’re considering solar, I strongly recommend choosing another company with better customer service and accountability. I would highly discourage using Momentum Solar. I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10–14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I’ve ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner

Savings?

I was told/sold on the premise that all my electricial needs would be covered by my panels and my PSEG bill would be $25-30 month. Well for the summer months it was, but for the past 4 months I have been paying (solar loan and pseg) as much as or more then my pseg bill was before I had the panels installed. So basically the made the # of panels cost look like I would save money every month. I have sent multiple emails to the company ( momentum) and multiple texts to my sales rep. They don’t even have the professionalism to engage me

Erroneous Billing

Worse service I have ever encountered in trying to resolve incorrect billing. Accounts dept clearly isn't accountable and they everything is handled by collections dept who apparently doesn't know accounting. Bill paid in full monthly but told i have a past due. No one can explain

I haven't had a single issue yet!!!!!!!!

I think their customer service was very helpful and very respectful their insulation guys were very respectful quick and clean very good quality work take a lot of pride and what they do after they installed it the swung by two weeks later and you sure there was no issues with the roof I haven't had an electric bill in 3 years now I don't have a single complaint I have referred about six people and everyone says the same thing

Not Committing their promises

Never trust this company, they are not committing their promises to the customers. I have solar panels from them and my bill is more from what I was paying without Solares. In addition, I referred my friend to Momentum Solar, initially they been saying I shall wait until solar installation on his roof after installation they came to me saying they have my friend in the system from before which is wrong, he never had any discussions with terrible company. Their referral system is not trusted as well. Never recommend these people.

Poor customer service

My review I would highly discourage using Momentum Solar I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10–14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I’ve ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner

Momentum Solar is one of the most professional and trustworthy companies in the US when it comes to Roofing and Solar particularly. Their Customer Care and Service is good. The best person I would like to give a Shout out is for the Mr. Shoaib Md. who inspire of being at such a Senior executive in the company, is very much prompt to resonate immediately any no of time you call and returned my calls always in a timely manner when ever he is busy. The Momentum team did an amazing job putting roof for my Ranch house of more than 5000 SqFt if roof length in less than 2 days with their excellent contractors. They are real professionals with highest standard materials and excellent ground professionals. I wish I had one more house I wouldn’t have to struggle how I did with 3-4 different companies before finding these Gem's in the industry. I was blown away by the fact that they did job as promised day after 6-8 inches if snow storm cleaning all the snow drying the roof laying special synthetic coating before laying the shingles, deserves a Standing ovation to the team. The Momentum Solar teams of about 10+ professionals (3 different teams- 1 Solar Panel, 2-Electical Team and 3-Attic Wood frame support installation) again did their work within less than 3 hours to install total of 24 panels which is rapid quick and excellent workmanship, the Solar panels looks sturdy, perfect design and gives a beautiful finish to my roof. I have referred more than 15 of my friends and 4 of them already signed the Contract to get their roofing scheduled by next week. Attaching the photos if their perfect workmanship for Roof and Solar of my large house ❤️ Big Thank you 🙏 to MOMENTUM and especially Mr. Shoaib for their excellent Service…!!!

From start to finish this company has been good. It started with our salesperson, she was professional, knowledgeable, and she had such personality. Each step in the process went smoothly. We just had our install and are ready to get up and running. The roof was done and panels installed. We are ready to start collecting energy. Momentum Solar you did very good. Thank you for being a reputable solar company.