NERD Power

I wish I never hired Nerd Power. They quoted my system at $24,000 saying it would be enough to power my house. After several months of repeated failed inspections by SRP the system is up and running. Nerd power billed me an ADDITONAL $2500 for the labor. The saddest part is that now I can see that my system is producing less than 1/3 of the energy needed to power my house. Rather than saving $ and the solar panels paying for themselves, I have effectively doubled my electric bill for the next 25 years.

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Adding solar power to my home and using NERD Power as the contractor are two of the biggest mistakes I've made in my life. High pressure sales. I am sure I paid too much for what I got in return. Customer service became non-existent after installation. They promise you will be able to monitor solar output from your smart phone or tablet. When that stops working, you are simply out of luck. I was told to completely reset my inverter system. When that failed to resolve the issue, I was told the only option at this point is to update/re-install the application, That didn't work either. They promise a system whereby you can monitor power usage by circuit called Curb app. When that failed I learned they have a new vendor and even though my system is under warranty, Curb is not included and it's a $125 service fee for them to come out. I've asked for help on numerous occasions and now am getting no response at all. You are much better off furnishing your home with energy efficient appliances and HVAC systems than going solar. If you do decide to install solar, do NOT use this company.

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I probably should've done more research about solar in general, granted they helped lower my bills in half, but not, all at the same time because of the payments..

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I am so disappointed in this. I was so excited to get the panels installed and everything. Was told my panels would produce 8.8kw. Not true, I used 10.3 kw for the month and got a $404 bill. I called Nerd Power and they said the panels are working like they should. Now I’m stuck with these panels for yrs to come and more than double electric bills. The sad thing is this was my first month with the panels. If a class action lawsuit comes up count me in.

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Very disappointing experience and we'll not be recommending nerd power to anyone. Signed contract in September 2022. They installed panels late December and were supposed to be operational in January 2023. SRP inspection failed because inverter was not working. Nerd power came relatively quickly to change it and SRP approved everything. Except that 2 weeks later, inverter broke again. The app was not working either and no one informed us we were off grid until we received our first SRP bill a month later. After having to call and inform nerd power of the issue, it took them over a month to get the piece and to come repair. We were told that they would install a more powerful inverter cause it was already the 3rd one they came to install. However, they never upgraded the inverter as we found out 4 months later and inverter broke again. Once again, no one contacted us to let us know we were off grid, again. When calling nerd power, no one knows anything. We were told weeks of wait to even receive the same new piece which is obviously not working. In the meantime, we are being charged $$$ from SRP while solars are not working. We are actually losing money instead of saving money like they promised we would installing solar. Total of month solar being install and supposed to be running 6 months, total of months actually working 3 months. No help or compensation were offered during these months being off grid.

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I paid 42k for a 9.45 KWh system and opted out of most of their home efficiency options. I soon realized I way over spent. Also, it took 13 months from the day I signed till the solar panels were producing. Overall the people were nice but, I paid twice the amount and was further on lied to about how large of a system I can have . Turns out I could have gotten at least a 15kwh system and could have gotten monocrystalline panels for the same price as I paid out. I guess Nerd power is happy though, they made over 20 thousand dollars off of me.

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We only have had our panels for about a month, and have not received a bill yet. But the sales and installation teams were top notch. We had no difficulties with communication and never once had any difficulties with the process. So far.....I highly recommend them.

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I have worked with many companies and haven't ever received this type of Expertise of service in my career. I have been a business owner for over a decade and be in sales over 20 years. Nerd Power was amazing starting with analyzing my home first to make sure I want spending more on solar panels than needed. They helped me become energy efficient first. By doing this I was able to receive free money from the utility company I was using. I got back almost $500 just for fixing my leaky energy spots. Not only does this help me save money daily my home is much cooler in the summer and warmer in the winter. Once this is completed they then assess your energy costs and review how much solar you will need to offset your energy cost to save you the most money. I was explained in detail of all the different options. How to communicate with the utility company to get on the right program as there are different options to look at to see if you qualify for better savings. The educated me on the tax CREDITS you COULD qualify for. Its not just free money you need to communicate with your accountant for that. Good news is the new act passed allows homeowners to take advantage of credit until 2030. I was approved for a ridiculous low rate of 1.49% you have to have amazing credit to get this. If you don't have amazing credit that's OK they still have options to help you get approved which is most important so that you too can also start saving money on your energy and start getting money back for all the incentive in play for you. You are not going to find a better solar company in the nation! They are one of the few also tat have one of the only warranties to protect your install and panels. Also, my panels are the best looking in my neighborhood and best I've seen around.

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"Three years ago we switched to solar and bought my entire system from NERDPOWER. We couldn't be happier! It goes without saying that we are delighted that our monthly payment for power is now dramatically less than it was from was from APS! And that includes our solar system AND our power usage combined! NERDPOWER delivered on everything they said they would. They didn't just design a system for our past historical usage. They worked with us to advise and reduce our current usage first so the system they designed and provided would be more than enough for our wisely reduced usage. They kept us completely informed of the progress and status of ALL permits, inspections, install dates, etc. We were never not totally aware of every single step along the way. Their people are highly skilled and always pleasant and eager to answer any questions that might have come up. We can look at their website or a phone app and see immediately the power our system is generating at any time and they can as well. In addition, we realized substantial Federal and State tax credits and not only will our power cost not go up every year like it used to, we have have increased the value of our home while saving money every month! If you are considering solar, you must give them a call! If you are not considering solar, you should consider it! And then give them a call!" Wink Sincerely, Mark L

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Install was OK. The installers did great. Horrible customer service and project over sight. Delayed communication, failed follow up and left to text messages that didn’t get answered.

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