JRL Lopez | El Paso, Texas | 10/10/2018
Terrible Customer Servic
I had a 10 panel solar system installed since Feb 2018. I made my last payment paid in full in August 8 2018. As of today I haven't received any of the three items which were listed in our contract. I was promised a WIFI Nest thermostat, a duct seal inspection., and a 250 dollar Visa gift card. I have made numerous calls to Celeste Diaz, the customer service manager and have even made a BBB complaint, and reported them to both the Texas Attorney General and the AZ Attorney General which is in the process of this investigation. I would not hire this company for any jobs since they are a bunch of liars and they are a bunch of scammers. They will not help you with any tech support once the system is running. Be careful ... beware
Bad Service | Tucson, Arizona | 09/19/2018
Disapponted Customer
New Sun Energies promotes monitoring of our solar and that is not true. We have not had full solar generation for over a year now. We got 22 panels to start with and found out we were not getting 100% so we got 22 more panels. The last set of panels were installed by January 2017. It started with a panel breaking because of a manufacture defect per the installer, in July 2017. For over a year I was in contact with their customer rep and a panel was ordered and then they were looking for a contractor to replace it. They were not able to find one because no one would work with them in Tucson. I still have a broken panel and it is September 2018 now. We have to pay around $280 for electric every month and we are suppose to pay about $25 a month with full solar. Where is our monitoring and customer service from this company New Sun Energies. I feel like I was ripped off paying $40000 for my panels on top of our electric bill. I am very DISAPPOINTED!
MiaCute | Surprise, Arizona | 07/21/2018
Very nice and knowledgeable pleople
It was a smooth process. The price was great and the installation was well within the promised time table. Very happy
harry smith | Mesa, Arizona | 06/29/2018
the definition of a garbage company
have fun trying to get any help with this company. All they want is your money and once you sign they wont answer or return calls
SasLee | Chandler, Arizona | 05/22/2018
Highly Recommend!
Its been a year and we re saving lots of money! Was skeptical about the benefits which were presented to me but the system is saving us more than i expected. Happy we're receiving what we paid for
ESO | San Antonio, Texas | 05/02/2018
Happy with Install
New Sun did my solar install in early 2018- just got a nice rebate check from CPS- project was quick, communication with company was constant. Very happy and will definitely refer others.
BellaG | Chandler, Arizona | 05/01/2018
Lowered My Energy Bill
The installers were knowledgeable and helpful. They helped me setup my monitoring system and I could see the energy producing! I have the same lower payment every month which was less than my electric payment.
MiaCute | Surprise, Arizona | 04/25/2018
Great service and people
I recently inquired about a Solar system with new sun energies and was thoroughly impressed with their professionalism. The sales person gave true, concise numbers and my project saved me money month 1. I would definitely suggest New Sun Energies to families considering a Solar investment.
Gg3434 | Surprise, Arizona | 04/02/2018
Professional and accurate
Sales rep came out- didn't give a napkin handwritten proposal. It was a detailed analysis in a professional format. Very cost effective. Numerous financial options to make it affordable. Install was expedient. Very impressed.
Chevy1 | Gilbert, Arizona | 03/31/2018
did a good job
Found a solution for us in SRP when other companies could not. New Sun hit their deadlines. We were pleased with the experience. SRP was difficult to work with though.
