Karen Nally | Kailua Kona, Hawaii | 09/26/2023
Rising Sun Solar - Big Island
I apologize this review is for the Big Island and since I can't get an acceptable response from them, I'll have to write my review on this site. Since May 2023, we have been paying on our solar loan, and we still have no solar panels. We signed the contract with Rising Sun in January 2023 with a planned installation of May/June 2023. It then slid to July/August 2023. It slid again to September 2023. Rising Sun has said the problem is scheduling. And it' sliding again. Our next step is to go to the attorney general and the BBB.
Retired RN, WARNING | Makawao, Hawaii | 02/29/2020
PV system costing $37,000
Rising Sun has installed inferior failing switch which failed in a few months, then failed to show for replacement after previous problems. I wrote , in error an unfavorable earlier review. I now retract it & advise all to seek another choice. I am a retired RN who helped Hawaii's babies & children by saving their lives & healing them, so am responsible, so you know I am not a flake. BEWARE & I WOULD NEVER CHOSE RS AGAIN! MARK RN, retired
Anonymous | Kihei, Hawaii | 10/21/2011
Excellent job on the system. It works flawlessly. 45 to 50 kWh every day. Perfect.<br />Technically the whole job was very professional.<br /><br />The employees could use a class in communications with customers. There is a<br />definite attitude of don`t bother me, particularly after the system was installed.<br />I also spent years in technical service for electronics companies and know how<br />to treat customers.<br /><br />Their brochure says "Once your system has been inspected and approved, your Rising Sun consultant walks you through system operation and system monitoring." This was not done properly. I learned bits of information by asking the electrician questions but when the system was completed there was no "walk through".<br /><br />I asked for the manuals many times for the Sunpower system and was told we will<br />get them to you. No manuals have yet arrived.<br /><br />Other than the above the Sunpower System instillation is perfect.<br />
Anonymous | Kaunakakai, Hawaii | 10/10/2011
<br />Rising Sun gave us samples of the tax forms we would need to get the rebates.
