Pissed off | Collinsville, Oklahoma | 01/21/2025
Not so good at support
When I selected Shine Solar, I had a great experience with the installation. The sales person, Sam, was great and the install went in without a hitch. Fast forward 5 years later. My solar went down. I talked to Enphase, the installer, who seemed interested at the time but led me on for 2-3 weeks, with no resolution. I called Shine Solar, who told me they could have a technician there the next day. No one showed up. All I heard was crickets. I called Shine Solar back again. And again. And again. By the way, if you want to talk to a person, you won't if you call Shine Solar. Voicemail only and good luck at getting a response. Enphase finally called me back and scheduled a visit (still wondering if they will show up). Earliest appointment is 3 weeks from now. So my solar will have been out 6 weeks, my electric has tripled because now I'm paying my electric bill and my $318 bill for the solar installation. $65,000 and this is the support you get. Chose another company and save the heartache. Unbelievable!!
Mackenzie Ballard | Centerton, Arkansas | 12/18/2024
I've had a great experience with shine solar, very informative, super friendly! Their communication was truly impressive every step of the way. Overall an outstanding company to work with!
Joshua Bentley | Tulsa, Oklahoma | 10/21/2024
Want to work for these people
They worked with me so professionally. The only slowdowns were on consumer end and they were so patient and polite. Tulsa shine solar office. Hmm. ;) Excellent work lads and lassies.
Concerned veteran | Sherwood, Arkansas | 10/04/2024
Horrible from management to employees
They will lie to you about several things and keep rescheduling things they mess up on! Also they do not support veterans at all and try to extort them when they are clearly at fault and will cancel your contract without your knowledge and send you a bill stating you owe them 5000.00 for doing nothing! They will take pictures within your house showing the layout of your home and some of your personal property without your consent. They will lie to you in front of your face. The manager is hostile when he leaves a message because you are at work or suffer from ptsd! If I could give them negative stats I most definitely would! NEVER TRUST THEM BECAUSE ALL THEY DO IS LIE!
Nicholas p. | Haskell, Oklahoma | 09/28/2024
Shine solar
Great customer service! Aaron was quick to respond and help us in our solar journey. We are happy to finally have solar for our home and farm!
65081 | Tipton, Missouri | 08/14/2024
Excellent!
We have been very satisfied with Shine Solar company. Totally recommend this company if you are looking for solar and HVAC. The installation was done professionally throughout both of our installments. Our salesman answered all our questions concerning both installments. He was very detailed in the process and when we had questions, he answered promptly. We never felt pressured into our purchase. HVAC team was prompt, professional and very patient with our questions. Our house stays cool in the summer and warm in the winter months. Solar team did an excellent job setting up our solar. We were kept informed through the entire process. The apps to see how much the solar is producing are wonderful. Looking for solar? HVAC? Look at Shine Solar!
Caroline Chariton | Bentonville, Arkansas | 08/05/2024
We love Shine Solar!
we have shine solar on two of our homes, so we love working with them! always super efficient and always advocate for us when we run into issues with the electric company. will always recommend!
Brad T | Hot Springs National Park, Arkansas | 08/04/2024
Pleased
I recently purchased solar through Shine Solar. They were referred to me by Entergy of Arkansas. It was a several month process, but Shine Solar inform me of that. They took care of all the footwork needed with permitting and everything with my power company. I do believe my system was slightly under engineered from what information I gave them from my utility bills. The installation team did a phenomenal job on the install. They were in and out in half a day. Did a very neat, clean professional job. I’m very pleased with it. I was a little disappointed, though when I received a $200 net metering administrative fee by Entergy of Arkansas on my electric bill. Hopefully the solar will pay off in the long run
Angela R. | Willard, Missouri | 08/02/2024
Great experience! Customer oriented!
Shine Solar kept everything on track and made sure we knew where they were in the process for getting the installation planned, installed, and activated. The installation was done with professionalism and all areas were cleaned of any debris caused by the installation. All was set for the inspections and they went well. The system was activated and immediately started showing the generation of power back to our utility company. We have received our first bill and our cost is over half what we paid the previous month. Thank you Shine Solar for you support through this whole process and in making sure through proper planning we have installed what our household needs to make a difference in our electrical costs.
Charles Oswalt | Hughes, Arkansas | 07/31/2024
Shine Solar are awesome keeps you informed and they know there business. If you want to deal with great people go Shine.
