Dee | Harrah, Oklahoma | 03/30/2025
Awful experience
I had questioned them about the size of the system they said we needed. They said that the other companies would "over size" the units in order to make more money. I believed them. Sure enough, the 5 KW system is too small. We are paying $155 per month for something that is NOT working and then have to pay our electric bill on top of that. Ends up we are paying more than twice as much for electricity NOW then before we had the solar panels installed! I told them the right thing would be for them to come remove the panels and everything else they did. Have NOT heard from them. I had asked them BEFORE EVER INSTALLING THESE PANELS, what about the electric company? Once the panels are up and running, I should have very low electric bills from the power company as long as I keep running electricity like I have been. This is what the guy told me, "You will never get another bill from your power company!" And he had also mentioned about getting more electricity from the panels than what I use and that would go back to the power company. So then, the power company has to pay ME for that electricity that went to them. Well... another lie. Never happened. Not even close. Again, the system they installed is too small. They wanted to come out here, install some more panels to make it go from 5 kW to 8 kW... which they should have put in in the first place! They had also promised me a generator. Nope. Never got that sent to me either. Also.. according to their app on my phone, the panels have never worked right. For instance, the ones on the ends are "working" but the ones in the middle are not. Or, the one on the end is working and some or one working several down from it but the ones in between are not. Why? Makes no sense. Talk.... all talk. No honesty. Open mouth.... lie.
Lonnie LuPardus | Kansas City, Missouri | 02/14/2025
Don’t use shine solar
Shine Solar Review – A Disappointing and Frustrating Experience I strongly regret choosing Shine Solar for my solar installation. What was supposed to be a straightforward process has turned into a nightmare due to their failure to obtain the necessary permits, as required by our contract. Their lack of professionalism, poor communication, and inability to follow through on commitments have left me frustrated and without a fully operational solar system. From the beginning, I was led to believe that Shine Solar would handle all aspects of the project, including securing the required permits. However, despite multiple attempts to get answers and resolution, I have been met with delays, excuses, and outright neglect. It has become clear that Shine Solar either lacks the ability or the willingness to fulfill their contractual obligations. Beyond the unacceptable delays, their customer service has been unresponsive and dismissive. Whenever I reach out for updates, I receive vague responses or promises that never materialize. I have given them ample opportunities to correct these issues, yet they continue to ignore their responsibilities. At this point, I have no choice but to pursue formal complaints with consumer protection agencies and legal action if necessary. This experience has been an absolute disaster, and I strongly advise others to steer clear of Shine Solar unless they want to deal with endless headaches, broken promises, and unfinished work. If Shine Solar ever decides to act with integrity and complete my project as agreed, I would be happy to update this review. But as of now, my experience has been nothing short of a scam-like ordeal, and I wouldn’t recommend this company to anyone looking for a reliable solar provider.
Pissed off | Collinsville, Oklahoma | 01/21/2025
Not so good at support
When I selected Shine Solar, I had a great experience with the installation. The sales person, Sam, was great and the install went in without a hitch. Fast forward 5 years later. My solar went down. I talked to Enphase, the installer, who seemed interested at the time but led me on for 2-3 weeks, with no resolution. I called Shine Solar, who told me they could have a technician there the next day. No one showed up. All I heard was crickets. I called Shine Solar back again. And again. And again. By the way, if you want to talk to a person, you won't if you call Shine Solar. Voicemail only and good luck at getting a response. Enphase finally called me back and scheduled a visit (still wondering if they will show up). Earliest appointment is 3 weeks from now. So my solar will have been out 6 weeks, my electric has tripled because now I'm paying my electric bill and my $318 bill for the solar installation. $65,000 and this is the support you get. Chose another company and save the heartache. Unbelievable!!
Mackenzie Ballard | Centerton, Arkansas | 12/18/2024
I've had a great experience with shine solar, very informative, super friendly! Their communication was truly impressive every step of the way. Overall an outstanding company to work with!
Joshua Bentley | Tulsa, Oklahoma | 10/21/2024
Want to work for these people
They worked with me so professionally. The only slowdowns were on consumer end and they were so patient and polite. Tulsa shine solar office. Hmm. ;) Excellent work lads and lassies.
Concerned veteran | Sherwood, Arkansas | 10/04/2024
Horrible from management to employees
They will lie to you about several things and keep rescheduling things they mess up on! Also they do not support veterans at all and try to extort them when they are clearly at fault and will cancel your contract without your knowledge and send you a bill stating you owe them 5000.00 for doing nothing! They will take pictures within your house showing the layout of your home and some of your personal property without your consent. They will lie to you in front of your face. The manager is hostile when he leaves a message because you are at work or suffer from ptsd! If I could give them negative stats I most definitely would! NEVER TRUST THEM BECAUSE ALL THEY DO IS LIE!
Nicholas p. | Haskell, Oklahoma | 09/28/2024
Shine solar
Great customer service! Aaron was quick to respond and help us in our solar journey. We are happy to finally have solar for our home and farm!
65081 | Tipton, Missouri | 08/14/2024
Excellent!
We have been very satisfied with Shine Solar company. Totally recommend this company if you are looking for solar and HVAC. The installation was done professionally throughout both of our installments. Our salesman answered all our questions concerning both installments. He was very detailed in the process and when we had questions, he answered promptly. We never felt pressured into our purchase. HVAC team was prompt, professional and very patient with our questions. Our house stays cool in the summer and warm in the winter months. Solar team did an excellent job setting up our solar. We were kept informed through the entire process. The apps to see how much the solar is producing are wonderful. Looking for solar? HVAC? Look at Shine Solar!
Caroline Chariton | Bentonville, Arkansas | 08/05/2024
We love Shine Solar!
we have shine solar on two of our homes, so we love working with them! always super efficient and always advocate for us when we run into issues with the electric company. will always recommend!
Brad T | Hot Springs National Park, Arkansas | 08/04/2024
Pleased
I recently purchased solar through Shine Solar. They were referred to me by Entergy of Arkansas. It was a several month process, but Shine Solar inform me of that. They took care of all the footwork needed with permitting and everything with my power company. I do believe my system was slightly under engineered from what information I gave them from my utility bills. The installation team did a phenomenal job on the install. They were in and out in half a day. Did a very neat, clean professional job. I’m very pleased with it. I was a little disappointed, though when I received a $200 net metering administrative fee by Entergy of Arkansas on my electric bill. Hopefully the solar will pay off in the long run
