SuperGroove | Riverdale, Georgia | 04/23/2024
RUN FROM THIS COMPANY!!!
Equipment works. But everything else is trash. Sales guy said the 2nd battery was $6500. That's better than the first quote I received. PLUS, their financing was better. Somehow though, that second battery was never secured. Once I was approved it should have been. The sales guy, michael, acted like he would lose his job if I canceled. I had no desire to cancel. I just wanted the second battery that I was promised. That is the WHOLE reason I purchased from US Solar Sales. Anne, the operations managers, came along and said well hey he didn't do it right but I'll honor it for $7,000. That was early February. Mid-march when the money was in hand, all of suddenly the only battery available is larger, upgraded 15kwh unit for 16,500. Add $1800 for a new inverter. WHAT?? That doesn't match what I was told. You can never ask a question on Monday and get a straight answer or response in 2-3 business days. It's always 3 to 5 weeks. So the operations manager said she would get with the CFO to see HOW to make this right. He has never responded and I've asked for follow-ups multiple times. Regrettably, I gave them a referral. Do not do business with this company. Until this review is updated, it is true and accurate. I am looking at other avenues that will cost WAY more money than sucking up your company dropped the ball to get what I was promised. Yes, the agreement is in writing. The company just chooses, for whatever reason, to stay unorganized and unprofessional. Case in point: 12/19/22 I got a random text from Ted that my supplies were here. I immediately asked about the second battery, BUT there was no status update along the way. We started this in October... Installed in January. Update: 6/27/23 I just spoke with Anne. She had been out. The missing piece in all of this is that the sales rep LIED to say I didnt want that second battery. I knew there was a disconnect somewhere, but I didnt know. Now, he stands to lose commission. Not my problem. When asked about the situation, which is probably why the Sales Director wanted to speak with me, he said i didnt say that. ALWAYS keep records and receipts. Still does not change the right hand doesnt know what the left hand is doing, but I upped to two-star. I will continually update. Update 4/23/24: still no response. Its amazing to me that the CEO has been notified, but has yet to reach out. Faye is the new Quality Assurance Manager, but somehow has no authority whatsoever. I've filed complaints with the BBB, Georgia Department of Consumer Affairs, AND TrustDale, one of the local consumer reporters. Here is the worst part. All i want to do is get the second, discounted battery they agreed to, which is the WHOLE REASON I purchased. I had to go down to one-star. MAYBE the owner, or whoever has real authority and is willing to honor the promise, will respond. Until then, I'm going to EVERY site I can to do a 1-star review. That is my only recourse, as I have priced a BRAND NEW SYSTEM to do what I cant get this specific installer to do. By the way, SolarSaleUSA lied by saying they no longer had my battery as its NO LONGER MADE!!! Just because something is no longer manufactured does not mean it is inaccessible. The company that did the review has the SAME LG BATTERY available that I currently have. Again, I just want someone from SSU to physically call me. We could have worked it out over a year ago as an advertising deal to ease the finanical hit to keep promises to a customer. I promise I'm easy to work with. I'm just STUCK with SolarEdge as I cant undo the project.
Pryor Green | Watkinsville, Georgia | 04/16/2024
Questionable business practices
The company charged me $15,000 for a solar battery I declined. I have provided documentation and over a year later they still have not rectified their mistake. The person assigned my case, Anne Thomas, does not respond to emails requesting updates. Good Leap the loan company has done everything they can to assist correcting the mistake and Solar Sale is not responding to them either. BEWARE OF THEIR BUSINESS PRACTICES!!!!!!!!!!!!!!!!!!!!!!!!!! From: Pryor Green Watkinsville GA. if anyone from solar sale USA wants to assist in addressing the issue
Brian Estep | Ellijay, Georgia | 08/08/2023
Worst scam ever
Over 2 years and never connected my solar system. Paid for solar power from finance company they referred for18 months and no solar power. Suing this company and their finance company. Worst scam ever. Promises made but never delivered. Also, the installers ruined my roof, causing leaks inside that they caused and could never repair. Had to pay for a new roof that they will not pay for. Awful company.
Sameer Bakare | Dacula, Georgia | 07/10/2022
Installation
Solar Sale USA is very unprofessional they did not keep me informed of my installation. I had to contact them weekly only to be lied to as to when I would get my Installation. They promised several installation dates only to give a different date when that date arrived . I was told I could not cancel agreement due to cost already put into my project by Solarsaleusa. I will regret doing business with this company. I would not refer them to anyone else. I will be filling a complaint with the State Board regarding me not being allowed to cancel due to the length of time it took to get my installation, lack of professionalism of Ann Thomas and Faye . Consumers be ware do not do business with Solarsaleusa.
Do not go with solar usa | Fayetteville, Georgia | 05/31/2022
Will not hook up solar .
I got solar panels to help save the planet and reduce power costs. So far they have not gotten a permit for inspection 2 week after installing wiring. Called county and they laughed when I was told that a permit was not even applied for! I feel I was taken advantage of, and wonder if the panels even work. I had to get my own contractor for the backup generator so it would be usable( not hooked up to solar system). I will not be encouraging anyone to go solar.....ever! Worst waste of money I ever considered. Do not get panels through this company!
Don Hoxie | Atlanta, Georgia | 07/03/2021
I’m really happy with the installation and service
I’m really happy with the installation and service provided by Solar Sale USA. I just wanna encourage prospective customers to give it a try
Jerome and Vickie Romero | Covington, Georgia | 04/22/2021
Not producing as stated
Our solar panels are not producing power no where near as stated in the sales. We have been trying to get some one from service to work on the panels but showed up once without letting us know and we were not home. The panels are facing what appears to be in the wrong location because they are in the shade a large portion of the day. Service department is terrible about returning calls or scheduling appointments.
Disappointed | Marietta, Georgia | 03/30/2021
Poor sales tactics and a no show at the meeting
I initially contacted Solar Sales for a quote. I should have discontinued the conversation as soon as the salesperson asked if my husband would be at the meeting, assuming (1) I am hetero, (2) I am married and (3) I require a spouse's permission to initiate a project. I stupidly agreed to the meeting and the technician was a no show. A week later their office called me to find out how the meeting went. If they have such poor communication within their company, I cannot imagine how bad it would in an installation. Fast forward a month, I came to this website and filled out the sales request form. I received a call from none other than Solar Sales. I started to politely ask them to remove my number since I'd already spoken with them and before I could get out a sentence, they'd hung up on me. Just stay away from this company!
Nikki G | Atlanta, Georgia | 06/06/2020
Good company .. Good Service
Overall we feel we got the best products we could get for the price we wanted to pay. I spoke to couple referrals and they said any time they had a question or service issue they responded fast.
RoTurner | Fayetteville, Georgia | 05/22/2020
The company is great and customer service is wonderful.
Installer was great and the salesman was very well mannered
