Torres | Moreno Valley, California | 07/11/2024
Solar panels
Solcius is a scam. They never serviced panels. Spending more on my bill and panels together. My panels never made enough energy to save money. The phone # Solcius is providing is not correct. Doesn’t even ring. DO NOT USE THEM!!!!!
G | El Paso, Texas | 06/05/2024
Screw us up
Man these guys really screwed us up. Went out of bussiness. Didnt tell customers. My system has not been working for 2 months. When you call no one anwers. If you contact the company that sold the system they wont do nothing unless you have a certified tech there with you. Anyone know who took over?
Jack | Las Cruces, New Mexico | 03/30/2024
FRUSTRATED
This company has been a nightmare to work with. They never respond to my emails and if I was lucky enough to talk to someone they promised that someone would come out to work on my system. That never happened. I hope their will be a Class Action Lawsuit against this company.
Very disappointed customer | Santa Clara, Utah | 02/06/2024
No Customer service
They don't care about customers. There's no after sale support. You can't get hold of them from phone, email or text. Nobody will get back to you. I regret deeply for not switching to another solar company. Too bad I can't give negative stars. One star is too much for them.
Brian Constant | Irvine, California | 02/05/2024
Disappointed is an understatement.
We purchased our system over a year ago and it's only been operational for 2 months. It's currently dormant. During the last of 16 calls to you on January 29th, we were advised that we would be contacted with a schedule for service on the next day or two. No such luck. When we called again on February 5th a recorded message said that your phones were down! Our anxiety has increases accordingly. Please advise status.
Joshua De La Cruz | Yucaipa, California | 02/01/2024
Worst company I've ever worked with
Paying more now between the solar payment and electric bill than I've ever paid before. Was told that with the 150% offset, I will not pay anything. Can't get anyone from the company to respond to me. Would never recommend this company to anyone. Going to find out if any legal recourse can be taken.
Dave | Washington, Utah | 01/07/2024
Can't get anyone to return calls
We had a system put in in 2022 and it failed in July of 2023. They tell me I need an optimizer (which they had in stock) but I can't not get another to come and install it or give me a date they will. Meanwhile I am having to rely on total electric while the money I spent goes to waste! It seems that once they get your money, they don't want to deal with you. I have been calling or e-mailing them since the middle of November and have yet to hear from anyone. I would definitely NOT refer them to anyone!
Bryan Curtis | Temecula, California | 01/05/2024
No production on system on wait phone almost 2 hours
My system stopped working a month ago and currently on the phone with a recording saying wait time less than 5 minutes but right now it's been 1 1/2 hours with no pick up. Very frustrated. I need my system to work here in California or I'm going to be paying hundreds of dollars a month!!
Brigida weber | Janesville, Wisconsin | 11/29/2023
Extremely disappointed
I am extremely disappointed in solcius. I had non stop issues through the installation process,To turning it on, To all the lies of everything that they do not tell you. Extremely poor customer service. They always tell you they'll get back with you and then it'll be several days later with a text message they never call. I put $100,000 worth of solar panels on my roof. The first month they only produced 48 cents of electricity. I was told that it takes a month for them to start producing at full capacity. Now that a month is gone, now I'm being told it's 8 months before they are fully operational. So they are expecting me to be able to pay over $1,000 between solar panel loan and my electric bill for 8 months before my solar panels decide to start working. Also, I was told that the solar panels will produce electricity even if it's raining or they're snow.. now that I've had my first snowfall. The solar panels produce zero electricity during or after it snows. Next I am told I have to endanger my life and climb on a snow covered roof every single time it snows and remove the snow off of every single panel I have. I asked customer service if they would climb on their roof every single time it snowed and walk across the roof for an hour and she said absolutely not, but they expect their customers too. It is just one lie after another with this company. I'm at the point where I wish I could rip every solar panel off of my roof at their expense and have them take them all back and get out of my loan and never look at another solar panel again in my life. Don't trust the sales reps in this company. They will say what they have to to get a sale.
Terry Chin | San Juan Capistrano, California | 09/09/2023
Don’t use Solcius!
I’ve had Solcius put in a system with battery and it only lasted for couple months before the battery failed (on July 1). It is covered under warranty but I’m still waiting for the replacement. Solar Edge claimed it has been sent but no one at Solcius knows what hold up is.
