Unsatisfied Solegen customer!! | Grapeview, Washington | 08/30/2024
Worst Business ever. Hope you never have to put on a new roof
WHAT A MONOPOLY!!!!! This company is a big joke. If I knew now, back in 2020 I would have never installed solar, especially with this company!! Solar is not what it is cracked up to be and being pushed by "Corrupt Government" In Washington State you don't generate the power to have a "0 $" bill. Especially when you have charges on your power bill to pay for those who do not pay their bill. (Thanks Jay Inslee) I had solar installed in 2020 on a newly constructed shophouse (Pole Barn) which has a non-traditional roof. I had nothing but issues with the original install which lead to Solgen having to pay my contractor to replace a BRAND NEW 1 month old roof. This original install caused my roof to leak....Fast forward to 2024 and my roof needed replaced ALREADY (at my own expense). I worked with a roofing contractor and started communication with Solgen in Feb 2024 as they are the ONLY ones who can uninstall/reinstall to have a new roof replaced (What a Monopoly). As you know roofing contractors "Can't" be at the beck and call of a solar company as they usually need to schedule roofing projects around the weather. Trying to get Solgen to commit to a date to uninstall was a nightmare. They are NOT willing to work with a contractors schedule as my re-roof was scheduled for the end of June. Solgen didn't uninstall until July. It is now the end of August and Solgen just got a crew out 8/29 to re install. The crew showed up and couldn't do the work as they didn't have the correct screws. Well guess what??? I guess an existing customer doesn't mean much to this company because I am back AGAIN on their "Waiting List" to have a crew come back. What 3 months from now????? All I can say is do your homework on Solar and Solar companies!!! I DO NOT recommend this company at all!!!!!!!!!
John Morris | Hebron, Kentucky | 07/08/2024
Worst ever
Lots of promises with a garbage solar system and a big loan. Please do not use these scammers. May they rot in hell for what they did to me and my family
Toby | Marysville, Washington | 02/20/2024
Liars, cheats, and thieves!!!
They will tell you anything to get you to sign the paperwork then you're screwed. Say goodbye to your house, you'll either lose it or it will be unrepairable. Solgen is the lowest form of scum ever. The government tax credit is nonrefundable, you'll never pocket it or apply to your loan. They lie to get you to sign for a loan you can't afford. Then they'll damage your house, treat you like crap, leave you with a system that doesn't work, and hide behind the legal fine print. They blame everyone else including the customer for anything that goes wrong and there's nothing you can do about it because they already have your money. FYI the loan company Goodleap is in on it.
Joseph | Bellingham, Washington | 12/01/2023
Run don’t walk
This is the most dishonest company I’ve ever dealt with. They talk real pretty but the delivery I’d bet ugly
Andrew Steiner | Post Falls, Idaho | 11/15/2023
Terrible communication and customer service
Solgen made a lot of mistakes throughout the process and demonstrated terrible communication and project management. My panels were turned on 6 months after the estimated completion date. Solgen also did a roof replacement in December, and after stripping the old roof off, they left it exposed in the snow and rain for a month. This resulted in water seeping into the attic. Throughout the process multiple people from Solgen kept assuring me that the company would give me credits to make up for all the mistakes and delays. Once the process was completed they did a 180 and decided that they weren't going to do anything to make things right with me and my family. I wouldn't recommend this company to anyone. Overall it was a terrible experience.
Carol L Jenkins | Elma, Washington | 09/19/2023
It has been 3/2022 since we started this process. Lied to from the sakes rep and the county has jerked around because they don't like dealing with Solgen. If interested in going solar, look somewhere else.
Carlos Bolivar | Rio Rico, Arizona | 08/09/2023
don't waste your time
Installation tech good. but when you need help because of you system under performing... no support at all. will not even try to help. Zero knowledge. all they said is that is performing as spectated. and is the middle of July where the day are longest, but your panels can barely produce 3.5k at the middle of the day. and they will not acknowledge the application they install for you to see your the daily production behavior, you can send them a screen shoot of of what your are seeing; their response will remain the same. we have no alert, it is working as spectated. nothing else.
Ezequiel Salazar | Tucson, Arizona | 07/29/2023
Paneles
Hoy 29 de julio, 2023. En Tucson Arizona, 108 west 34 th Tucson Arizona...Tengo 3 años que está compañía vino a mi casa... a ofrecer me paneles de sistema solar. y el primer año estuvo trabajando bien, ya tengo 2 años batallando con ellos, llamando por teléfono, al # 1 (855)709-1181 ni me escuchan. Que los paneles no trabajan bien. Hoy 29 de Julio, 2023 recibí mi bill de la Electricidad $290.00 dólares. Del mes Junio/ 2023 mi casa es de 3 recámaras. Casa chica no grande. Voy a tener que llevar a está compañía a la corte, no voy a estar pagando mensualidades por un sistema solar que no trabaja. $16000.00 dólares. No te escuchan en el teléfono , te dicen el sistema está trabajando bien. Sin mentirosos. No manda a ningún técnico a tu domicilio, para decir que el sistema está trabajando. No recomiendo está compañía a nadie. Gracias por tu tiempo. No permitas que te engañen.
Will | Kennewick, Washington | 02/16/2023
Lack of communication from sales to installation.
I told my sales person i would only go with it as long as I could get my roof, solor panels for current and my business that I was starting and more power/amperage to the house for the business. He said that was not a problem. Sales person also said i would eat the entire tax credit my first year. Roof was installed great. They only installed enough panels to cover current output and did nor instal the added power/amperage needed even after they said they would make it right. I am now being told i will need to pay out of pocket for the additional power and panels. (Between $15k & $20K) and this is now drastically hindering my business.
