George Dusenbury | Decatur, Georgia | 10/21/2024
Horrible Customer Service
The Enphase gateway failed while under warranty. Summit Solar would not fix it and would not even tell me who I could call to get it fixed. They do not stand by their work. I should note that their installer also left unfilled drill holes in our roof that leaked. They were responsive and fixed the holes, but shoddy work. I would not have mentioned this but I am so angry about the hours of time that I have wasted trying to get Summit Solar to help me.
Beth | Crystal Lake, Illinois | 03/12/2020
great company
We had a positive experience from the moment we met Tony who sold us the system to all the contact we had from the company and the installers. We love watching the power flow from our phone apps. I can't wait to get all my friends to install solar with my friends at Summit.
Go Summit Solar | Montgomery, Illinois | 07/01/2019
Great Consultation & Install
I chose them for their communication and education of the system and the type of systrm that they were going to install. They were very informative and HONEST. I can't say that others were as clear and I questioned their transparency.
One P.Oed customer | Charlotte, North Carolina | 02/22/2019
Poor communication and promises
It has been over 3 months since we first had our solar panels installed, and they are still not activated. I was promised a month to 2 months maximum for activation. The lack of communication from the company to the client is non-existent. I was constantly promised the project manager (Jamie) would be in contact with me and I never heard from him/her the 3 times I was told they'd reach out to me. I have been paying for both duke energy and my large loan. Granted they are reimbursing me until the panels get turned on, but that's not the point. Apparently, the county inspector first signed off on the the inspection, and then retracted their approval. After a month, I still had not found out why my panels were active. I actually had to call and find out for myself 35 days after the inspection. Summit Solar failed to call and tell me what the hold up was. I have initiated every single conversation and update as to why my panels are still not activated. There is no communication, and this makes for an extremely bad experience.
Jlee87 | Genoa, Illinois | 02/13/2019
Top notch company!
Awesome experience from day one! Frank came into our home and presented us with our system. Very easy to talk to and not pressuring at all. Today, we had our install and again the crew was awesome. It had just finished snowing and an ice storm yesterday but that didn't stop this crew! They prepped the roof to remove the snow and ice and got to work. Very friendly and completed the job today (one day)! I would highly recommend Summit Solar to anyone! Thank you for making it so easy!
taxinfo | Travelers Rest, South Carolina | 01/07/2019
Tax info
Summit did an excellent job, but you should know that if you generally get a large refund every year when it is tax time, you probably will not get the 30% solar credit too. It will carry forward to your tax liability for the following year, but if you have a refund that year as well it still does not help you get the solar credit refund. I generally need the child tax credit refund for other bills and thought the solar credit would be a separate refund that I would put back into the solar loan, but it is not working out that way unfortunately.
DNW | Greenville, South Carolina | 12/14/2018
Good Job
They came and went and everything went as they said. It all works. They provide ongoing support and tax information necessary for filing.I am very pleased.
