JC Campbell | Quincy, Massachusetts | 03/22/2025
This company does not care about customers or customer property.
I had panels installed in December 2020 and it has been nothing short of a headache. The customer service is terrible. They rarely can give an answer. The warranty on your roof is a scam. We had rain coming in our roof for months. The rain wasn't apparent at first but gradually saturated the wall from the attic all the way down into the second floor of our home. The plaster in the walls in the second floor bedroom and the wall leading down the stairwell into the first floor is saturated and will all need to be replaced and painted. we had a roofer come and diagnose the leak as being the result of a "blow out" from misplacing the anchor from the panel frame into the roof beams. Sunnova sent out one of their own technicians to diagnose the problem and he also said it was the result of a "blow out" and assured that sunnova would fix the roof leak and would be responsible for all the water damage. a week later customer service sent an email saying they would come and fix the "blow out". When I inquired about the rest of the damage and when I could expect that to be resolved, that person stated the only fix Sunnova would do was the blow out and the roof leak and nothing more. The day the technician came back with an employee to fix the roof I inquired about the rest of the damage and who was responsible. when I first asked that day, he assured me that he had written up that damage and that they would be taking care of it and that he would speak with the department at Sunnova making those decisions and see what the issue was> a few hours later he came back to the door and said "Oh sorry the leak was not our fault after all and wont be fixing any of the damage because it was just previous squirrel damage that caused the leaks". However he also admitted that they fixed the "blow out" and that leak was resolved. this company knew the damage to the interior of our home was extensive and likely would result in a significant cost estimate to repair the damages and they simply did not want to do the work or take responsibility for the damage caused by their negligent installation. As well, that day the technician said they were taking the panel with them so the roofer could replace the shingles they removed to repair the leak caused by their negligence, but they failed to tell us they left the panels they removed propped up against our shed in the backyard unsecured and available for any thief looking for an opportunity. When they have removed the panel in the past for other work they have always taken it with them and brought it back after whatever correction needed was applied. For whatever reason they didn't do that this time and I did not know the panel was left out in the backyard unsecured until two days until i happened to see them propped against the shed> this is a thoroughly unprofessional way of doing business. As well they took a critter guard off our panels which had been installed last spring when they came unannounced to do some work in November. And they failed to reinstall the entire guard left three sides of the panels vulnerable to damage from squirrels. When i asked if they were going to re-install the critter guard the technician acted like that was an issue the previous crew needed to take responsibility for as he was not going to do so. He claimed there was no work order for the visit where the critter guard had been removed. So, now I have to pay for damage they refuse to fix and finish a job they clearly have no intention of doing in addition to reinstalling a critter guard I already paid to have installed once. The entire organization is corrupt and I am seriously considering filing a complaint with the Consumer Protection apparatus in my state. After Sales support with this company is minimum if you get any support at all.
YAJAIRA | Paterson, New Jersey | 03/18/2025
Title: Terrible Experience with Sunnova Solar – Poor Service
I had high hopes when I decided to go solar with Sunnova, but my experience has been nothing short of frustrating. From the very beginning, their customer service was a headache. The sales team promised one thing, and once I signed the contract, it felt like they disappeared. I had a hard time getting any clear answers from them about installation timelines or system details. The installation itself was a nightmare – it took much longer than expected, and the crew left a mess behind. Once the system was finally set up, it wasn’t even working properly. I had to call customer support multiple times, and each time, I got different explanations, none of which fixed the issue. The system constantly shuts down or underperforms, leading to higher energy bills than I had before installing solar. To make matters worse, Sunnova’s response time for support is incredibly slow. I’ve been waiting weeks for someone to come out and look at the system, and no one seems to be taking responsibility for the issues. I regret choosing Sunnova and would strongly advise anyone considering solar to look for a more reliable and customer-focused company.
Casey Mclaughlin | Sharon, Massachusetts | 03/14/2025
WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED
I had these panels installed in September, they stopped “functioning” in November and it has been a 4 month nightmare— not only do I have to pay my Sunnova rate but hundreds of dollars on top of it in electricity charges. They do not talk to their subcontractors and leave it to you to do their jobs and inform them of updates, rather than the other way around. I asked for a correction and they said not for 14 months then they’ll review my case. Absolute SCAM. DO NOT WORK WITH THIS COMPANY!!!
Mike Tavani | Clementon, New Jersey | 03/10/2025
The Worst Company i Have Ever Dealt With
They Stole Money From My Checking Account 681.90 And Refuse to give it back. If you call them they are like Robots, they keep saying i am under contract with them i provided a Notorized Letter From My Lawyer saying i was not. PLEASE DO NOT EVER DEAL WITH THIS COMPANY.
Eric | Chula Vista, California | 03/07/2025
Don't do it
Not worth it. Take for ever for installation, customer service is a issue, no one in the company communicate with each other. There's soooo much wrong it's not worth the headache.
Brian | Gettysburg, Pennsylvania | 03/06/2025
Horrible... go with another company
Actually got them in Pa but there wasn't am option for. Their customer service is horrible and good luck getting a repairman out. I hope the company actually gets sold so someone can get this company together for their current customers. It's just horrible and I wish I would have known cause I wouldn't have done. Warranties are only as good as the company and service is behind them... go elsewhere and i wouldn't put someone through this even for the 1000 referral.
Ramon H. | Secaucus, New Jersey | 02/28/2025
Avoid Sunnova Energy – Poor Service & Zero Accountability!
My solar system stopped working with complete system failure and no production on Monday, February 24, 2025, at 12:25 PM, and Sunnova has been nothing but disappointing ever since. Despite their claims of active system monitoring, they never detected the outage — I had to report the issue myself on February 25, 2025 (Case #****741). After multiple chats via their portal and email to customerservice@sunnova.com three days later, I had to call (866)786-6682 to get them to acknowledge the issue and mark the ticket as in progress. Even then, the Sunnova support representative refused to provide any timeline for repair and acted like this was totally normal for a complete system failure. I asked if there would be a temporary payment suspension while the system remained offline, and the answer was a flat no. He said I'm responsible for full payments regardless of the system status. Forcing me to pay both Sunnova and my electric provider out of pocket. However, All while I'm also missing out on payments from the Solar Incentives NJ Program (GATS PJM-EIS). I have still not received any official email confirmation of the problem or the resolution ETA. Sunnova's excuse that they only compensate for lost production once a year completely disregards the immediate financial hardship their delays are causing. This level of service is unacceptable for a company operating under NMLS #1528616 and claiming to be a leader in the renewable energy space. If you're considering Sunnova, stay away! They care more about collecting payments than delivering on their promises. If the issue is not addressed in a timely matter, I will soon be filing formal complaints with the New Jersey Board of Public Utilities (BPU), Better Business Bureau (BBB), and the New Jersey Division of Consumer Affairs.
dr. Tabatabai | Englewood, Florida | 02/27/2025
very desptive and dis unest company during installatio they damaged my new tile roof causing many leaks now they refuse to talk to me and program my phone to their system to disconnect me when i call, must hire attorneys to cancel the deseptiv lease and collect re roofing of over 100k. Stay away from signing solar lease with sonnova or Powur they are bunch of theifs.
Richard Rohmer | Pomona Park, Florida | 02/24/2025
Gateway metering ussues
My solar system has been down for three months. Repairman was suppose to be here between 11am and 2 pm noone came. Called customer service and they stated it wasn't scheduled. Them how come I have email stating so? If I can get out of this contract I will. As of now they won't be here till March 13th I'll believe they will come when I see them . In the meantime my system still isn't working.
Doesn’t matter | Salem, New Jersey | 02/21/2025
Predatory deal- horrible company
Sunnova took advantage of my grandparents in their 80s , getting them on a 25 year solar lease , with a roof that was close to 15 years old. The roof leaks in over 20 spots from their panel install. The customer service is absolutely horrendous. Just a horrible horrible company who id never recommend to anyone . NJ
