Sunnova

Trinity installed our solar 8/11/2024 and from 3/2024 - 12/2024 we had exorbitant electric bills with no solar production for the above 10mths. Multiple calls and emails sent to Trinity and Sunnova (the paired finance firm) no response. It took a threat to file legal action against a breach of contract with Sunnova to finally have them send a technician on New Years Eve 12/31/2024 to conclude we had no communication or production from Sunnova's assessment which aligned to our production portal report; no production from 3/2024 to 12/2024. I requested a refund for the amount we paid into the system contract monthly on auto pay due to no return contractual production and a lower of electric bill, none of which happened and Sunnova ignored continual calls for customer service to come out and assess our system for 10mths. I have logs of calls and emails. This is my 2nd system never had this issue until Sunnova joined as finance company. They are thieves! Even the operations VP at Trinity Ciara could not get her own partner company Sunnova to respond. Do not waste your money!

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The first 2.5 years there were more months were the panels didn't work as compared to the months where they did work. My true up bill last year was almost $9000! I am doing more to conserve energy that I have ever before and my PG&E bill continues to sky rocket. We have literally only turned on the main heater less than 5 times this year and my last PG&E bill was $1200!!! I have continued to try to get them to come out and there is always some issue as to why they can't, ie. "the company we use for maintenance didn't answer...can you call us back tomorrow." The hold times on the phone are ridiculous. They blame PG&E, and PG&E blames them. All I know is when I didn't have solar my average bill was around $300. I am pay $1000 now with solar and PG&E. They don't seem to do any maintenance or monitor systems unless you call with a concern. If I could leave this contract I would. If I can sue, I will. Also, the panels belong to them, so they keep the tax incentive. We get nothing.

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Sunnova wrote real estate on my credit instead solar panel or home improvement when I call them to fix it the customer service representative keeps saying they are going send it to the team to do for like 6 months, when I got pissed try to talk to like 3 different supervisors which promised to call back but never do. One time a rep tried to sell me a contract release which neither him nor his supervisor has a clue of what it is and what it does. But they want you to pay for it. The staff is ignorant, untrained. They are programmed to sell to you, rip you off, not to help you. After the solar panel installation my bill skyrocketed when I call them, they avoid it saying to call PSEG. I am so mad I am trapped with the worst company ever for 25 years of debt. Please DO NOT MAKE THAT MISTAKE. ZERO SERVICE. 100% RIP OFF.

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Was sold solar panels for our house back in March was told it would drop our electric bill down to 25 dollars a month guaranteed it never did the most it took off was 10 dollars off a 300 dollar bill tried contacting customer service which is an absolute joke and there's nothing they will do except say your stuck with it now this is a piece of shit company stay far away from it if a sunnova salesman shows up at your door SLAM IT IN THEIR FACE!!!

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First I am not sure how this works . when I first got the system I had a bill reduced from an average of 250 down to 40 to 90 dollars a month. not bad. lets not forget In addition I now pay 375 a month for the panel solar system and battery back up. So if you are doing it to save money you have to be willing to pay the 40,000 plus up front and not finance it. Now the bill is back up to 288 a month up from 90 and still paying 375 so my electric budget is well over 600 a month. the only difference is I replaced appliances and AC with energy efficient models. So they say. Yes power does not go out in a storm, but other than that you have a very expensive utility bill to say you are using green energy.

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This company is bad for business they installed my solar panels last year August 2023 it's been 16 months and I still don't have solar they have to rewire some cables and it's still not done I won't recommend this company to anyone not in a life time they have very bad communication skills I regret even dealing with them

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Have been waiting for Sunnova to complete install. Seem that the Enphase equipment - that works well - is not approved by Sunnova - who's equipment does not seem to work at all! Installers had system running perfectly and the the engineers decided to change things and I have been without battery back up since Oct. Have requested update, chat and text messages and have gotten nowhere. will keep requesting until resolved. this is not a complaint about the equipment per se, but rather design and Govt Codes that have the system failing.

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I was very happy to accept a new source of energy. SUNNOVA WAS CHOSEN THIS YEAR 2024. At the onset of installation, the roofers destroyed by landscaping by using old tarp and ladders breaking branches and injuring/killing mature bushes. In addition, falling roofing added to the damage and there was more roofing debris left than what a professional should leave for cleanup as it caused further harm. Damaged my gutters as well. Roofers and tree cutters were hired by installing company- SunnyMac who agreed to replace gutters and to provide nursery care to the landscaping. Tree cutting was needed and added to property damage by creating holes in my driveway. They did not keep there promise to repair after I was told to submit estimates. When I called Sunnova and I was told SunnyMac the installer company is the contractor and I have to deal with them and they are not honoring there agreement to repair damages .To date I am ignored. On another day, Sunnova installer/worker drilled a hole thru my window seal and window. This repair cost $4K to replace window and Sunnova was fully reimbursed to me. I wanted to terminate everything but I was locked and SunnyMac knew this and provided unprofessional service and false promises until they just started ignoring me all together. SunnyMac even had the nerve to tell me they made no money off my property and wont be spending anything.I purposely omitted names as I try not to be that retaliation guy. But it sucks as I have to spend more money as the entrance to my home looks very disheveled now. I'm now dealing with the inability to access my account online after numerous attempts with help desk troubleshooting ,paying bill as guest pay.. Can't view usage and what I'm paying for. This has gone on for weeks now and today I received termination of service due to bill payment and I can't get online to make a payment or receive fill access..Smh on this whole project.

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Don’t get solar system with sunnova. They put more panels on the wrong side of roof and saying producing electricity as expected. Been talking with my attorney

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A great salesman came to my home telling me that we could save money on our energy bill. We live in California and paid $4155 in energy bills for the year of 2023. The system was installed over a year and six months ago, however, they kept saying it couldn’t be turned on. When I finally told them to come get their panels off of my roof, somehow miraculously it was able to be turned on. On the app it will tell you that it’s producing, but it won’t show you the consumption. I thought this was some kind of an error so I called customer service. It turns out there is no consumption meter installed and they want to charge me to install one. Solar isn’t worth it. All of these companies are scammers.

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