George | Egg Harbor City, New Jersey | 03/23/2024
Lies, scam, I don't know what to call it
So, suntuity solar install my solar panel back in November 2023 , it's March 2024 and my panels still not on, the company phone number is disconnected I can't communicate with anyone, the sales representative name Christopher palone block my number only a month after the installation of my panels, I was told that sunnova will provide service plus they will provide warranty and maintenance to my panels, well I called sunnova and they told me that there's not account or contract with my panels or suntuity didn't make any agreement with them so right now I'm stuck in the middle of nowhere, looking for legal representation
Stephen Basso | Altamonte Springs, Florida | 03/18/2024
Liars and con men
I am suing them now due to all the lies and failure to perform on their contract with me. No Duke energy bill is still in the 200 plus range monthly. I now have to pay their business partner sunnova 250 monthly going up every year for 25 years. I never received my 5500.00 promotion money to buy solar ev car chargers. They lied about everything we discussed to get me to go solar. Now it's sue everybody time. They belong in prison
Paul V | Oronogo, Missouri | 01/29/2024
Lack of progress
In April/23 I signed up with Suntuity. The pannels were installed June/23. As of January/24 the pannels are not running or in-service. I can not get anyone to answer the phone at Suntuity, or contact me. I'm paying for the install with a loan, with a guarantee the pannels would offset my electric bill. The electric company tried working with Suntuity and they would not cooperate with them. During this process I have had to call and call Suntuity just to get to the next step. They very seldom would call me if send any updates. Now I'm stuck paying for the pannels, install, and interest on something I am getting zero return of investment
KFrench | Brick, New Jersey | 12/28/2023
We had a great experience with Suntuity
From the beginning, the sales team stayed involved and were quick to answer any concerns my wife and I had. Matt Davis and Steven Menakis took the time to make sure we understood the whole process and every question was answered to our satisfaction. The whole transaction cost me nothing out of pocket and everything happened just as it was explained to us. The installation crew were quick and efficient and they were very friendly and courteous. Customer experience agent Joshua Nguyen continued to keep us informed and up-to-date on everything that was happening and what was going to happen next. He was on top of everything along the way, guiding us through the many steps that needed to take place for a successful customer experience. We are very happy with Suntuity and all the players who were a part of making this all happen in such a positive way.
Drm | Bristol, Connecticut | 12/28/2023
Rolocalls
Similar to other reviews I have received continuous calls from this vendor. I have blocked as many as I can and accepted one call to tell them to stop calling but they hung up on me. I have now notified do not call.gov and reported them for harassment.
jerryd | Hammonton, New Jersey | 12/26/2023
solar system
Having had this service up and running since July of 23, I have yet to see a major improvement on my total AC Electric bill. The system was said to be 100% offset and capable of supplying a very good portion of my power usage. I understand that weather has a lot to do with the system production and 100% can't always be obtained. Even during the full sunny days during the summer, and into evening I still had to import up to 80% of my power from the grid. That 20% was about all I was able to produce. The cost and the benefits proclaimed by the ads & the sales people also saying how good using solar can be turned out to be not all it was cracked up to be. So, The cost of the solar lease and the electric bill can sometimes add up to a number very close to the original electric bill before the system install or even surpass it. This company says they will do whatever possible to make their claims possible. They also monitor the system as well yet I have not heard a peep from them since it went up. They well know how this system is operating. My confidence in them is dropping very quickly.
SNavarro | Bergenfield, New Jersey | 12/21/2023
Zero help with incentives. false promises.
Very unprofessional I had to continuously contact them for basic services they promised. No one help us with applying for and setting up the incentives. My solar has been running since April 2023. All inspections passed and permission to operate. And we are now in December 2023 and no incentives and no help in site. We are still waiting for Mohsin Ilyas to help us complete the incentive process. I do not recommend this company stay far and clear.
Steve Fluharty | Bethlehem, Pennsylvania | 12/11/2023
Solar cells live!
Thanks for letting me know that the solar array is live and ready to go. Josh Nguyen was help in communicating this. I still need to get the Empower app to monitor the power flow.
Cynthia Winston | Beaver, Pennsylvania | 12/04/2023
BEWARE!!!
I was given so much misinformation (scammed) when agreeing to have the solar panels installed. I was told that I would be getting $13,000.00 from the Federal government regarding solar energy and that could be applied toward the loan within the 18 month period to keep my loan at the same price instead of increasing by almost $100 per month. I wasn't told that this only a tax credit. I am on disability and I received only social security. I don't receive enough social security to even file a tax return. I was also told I would receive $4,000.00 from PA state for using solar energy and could also be applied to the loan. I was told I would get both monies within the 18 month period to keep my loan at it's current price. LIES - Being a tax credit my income would have to be very high to be able to get the entire $13,000.00 at one tax year. I discussed that my income is very limited which lead right into the benefits of going solar. We ended our meeting with a handshake. I fell victim to this scam. I am not sure if it was the sales person who intentially mislead me or if he was given incorrect information, either way my life (financially and emotionally) has been shattered.
Jeremy | Pittsburgh, Pennsylvania | 11/27/2023
Failure to complete the work
Do not use Suntuity. It took them months to finish the solar install, months longer than they said and no reason given as to why. They were to come back out to finish the hole they drilled in my basement wall, even their manager at the time said they would. They have ignored at least 4 appointments, with no email or call as to why they couldnt make it. Just left me waiting, they are very shady company and refuse to finish the job.
