TK | Castaic, California | 02/26/2025
Extreme Delays & Poor Customer Service
DO NOT BUY PANELS FROM THIS COMPANY Buyer Beware: Expect minimal communication after purchase. You will likely need to jump through hoops to get your interconnection application even ready for processing. After this Tesla interconnection team will need to submit to your Utility company on your behalf. Our application was submitted incorrectly/incomplete 3 times and rejected by SCE. Rework loop takes around weeks per incident after repeated emails. Currently waiting for additional resubmittal from Tesla for 4 weeks without any updates. Daily emails for updates are not responded to despite 5 months of panels being down after purchase. I will update on how long the actual process ends up taking.
Anesa Sims | Orangevale, California | 02/20/2025
Never Works
I am paying for their services for a year and it never worked. Horrible customer service. System is a joke. Do not sign up for it
OC Halos | Irvine, California | 02/17/2025
Good Quality Product But Process Needs Big Improvement
First, let me say everyone we dealt with was very professional and courteous. The problems we encountered over almost 5 months getting our system installed was due to Tesla's cumbersome decentralized project management system and process. We had a project advisor, who we could set up calls with usually within a day or two through the app booking. However, she was really only a point of contact. Often she had to follow-up with another employee in design to find out where things stood, what the issues were, etc. Apparently, Tesla has no master software system where all of the cooks who are responsible for your project are updating and inputting details of where they are and what issues need to be shared with the customer. It is very decentralized process where we would have a call on a Monday and Tuesday and then she would spend the week chasing down the employee responsible and we would have the call the next week to have her relay that on to us. We spent weeks trying to chase down what needed to change in the project design, which was basically to remove a garage cabinet to free up wall space. It took almost a month to move on from this issue. Then after we finally had an installation and follow-up inspection from the city, we had to set up another call with her 3 weeks later to find out where the application with the utility was. It turns out Tesla was delinquent in filing it. Then the back-up switch was non-functional when the utility showed up, so it took two weeks to get Tesla back to replace it. We are still waiting for the Permission to Operate two full months after installation. We like the Tesla app and integration with our vehicles, and we hope the PowerWalls will give us years of service. But if you can obtain them through another solar operator, better to go that way.
rod | Davenport, Florida | 01/30/2025
Tesla solar is a scam
I regret ever choosing Tesla Solar. The system does not work, yet Tesla refuses to provide real data explaining why. Instead of taking responsibility, they’re pushing me to file a claim with my insurance—without offering any meaningful information to support it. Customer service is atrocious. Getting in touch with anyone is nearly impossible, and when they do respond, it’s usually a month later with no real solutions. The lack of accountability and transparency is beyond frustrating. If you’re considering Tesla Solar, save yourself the headache and go with a company that actually stands behind their product and supports their customers. This has been a horrible experience from start to finish.
Manuel Terrazas | Lamont, California | 01/28/2025
Horrendous Customer service
In the past thirty months my system has been down three times for a total of thirteen months and the contact states Tesla is responsible for monitoring the system. I had to notify them of the system failures, and it took months for them to respond and resolve the problems. As I write this, the system is down again and am waiting for a March appointment for a repair, meanwhile my true up bill from PG&E arrived in the mail and is over $5000.00 for last year. If I could I would cancel this contract and demand they rip this junk off my roof! Service is horrendous and if I could tell Elon Musk what is going on with his company, maybe he could help.
Eric J | Beaumont, California | 01/20/2025
Bright future
The whole process was great! From the installers to the representative they made a somewhat scary purchase comforting. We definitely would recommend going with them!
No solar power | Norwalk, California | 01/17/2025
Customer service
It's hard to get hold of customer service My solar panels haven't worked over a year
Hector Fuentes | Toa Alta, Puerto Rico | 01/10/2025
Reliable
Great communication with system, info when battery is powering the house and how long it would last
Dave Bellamy | New Smyrna Beach, FL | 01/09/2025
Don’t listen to the naysayers - my Tesla solar project
Tesla was a joy to work with. Despite all the negative comments on Reddit. I put in my $100 deposit on the Tesla website. My expectations were low, but they got back to me in days with a design -- it wasn’t a bad start, but we'd just expanded the house, so I had to send them the construction drawings. We had a couple of discussions around design on the phone. Then I shopped the price, Tesla was 30% less than the two "well regarded" installers I checked! So I hit "approve." A couple of weeks later, the site inspection happened. A super nice guy explained everything he was doing and showed me where everything would go. All good. They then submitted the permit package and once it was approved, I got an install date about three weeks out. Our project advisor, Eric, was quite responsive. All documents including a county document that had to be notarized were done online. On install day, the lead installer arrived about 7:15am, the delivery truck dropped the 28 panels and two Powerwall IIIs in the driveway at 7:30 by which time the Install team (two electricians and three roof workers) showed up and got right to work. They taped off the area and wore safety harnesses on the roof which isn't required for residential work (glad they are safety conscious). The electricians were funny and loved chatting me up. Discussing how the system works and answering all my questions. The Powerwalls were located even in a better position than the original design. The only change was I had requested a down conduit in the roof, but the attic space didn't permit it. So, an 2" conduit comes over the roof edge, barely noticeable. About 10am, the lead knocked on the door and said we'll be powered down for about an hour. My wife was drying her hair, so I asked them to wait. No problem. About 15 minutes later I let them know it was good to go. Power was out for about 45 minutes. At noon, I talked to the lead installer and said we were going out for about an hour doing errands--did he need anything? No, that would be fine, he'd call if he needed anything. Well about 12:30 my Tesla app said we were off-grid and running on battery!! A few minutes later I was notified that we were back on-grid. We got home a little after 1pm and they were gone. There wasn't a trace that they were there, everything was clean and orderly. The installation is beautiful. PW3 simplifies wiring and installation. Lines are clean. Minimal conduit. The only boxes are the PV disconnect, Gateway 3, and the two Powerwalls. I checked the app to find strong solar production and the Powerwalls charging. We're waiting for the utility to issue permission to operate. In the meantime, we're nearly self-sufficient for our all-electric home and charging our two EVs. All sun powered now! We're ready for the next hurricane or windstorm. We could not be happier.
Lynne Higginson | Mount Laurel, New Jersey | 01/07/2025
Bad company
Terrible co. Terrible customer service. Ruined my 5 yr old roof drilling holes for framework in the wrong location & installing faulty hardware. Roof leaks, mold, ruined roofing plywood & interior home water leaks with water marks appearing on walls. Refuse to pay for entire area of roofing where panels were located. Removed panels Sept 2024 and left them in the backyard to kill the grass. No solar energy but forced to pay on lease.
