Barb Karafky and Jodi Kelly | Albrightsville, Pennsylvania | 03/07/2025
Excellent
Our salesman, Carl Clifton, was excellent and very professional and assured us this would be an easy process. The installers were wonderful and worked in such horrible conditions- Ice, snow and extremely windy. They did an excellent job. The follower- up crew is kind and very thorough and kind. Truly a wonderful company to deal with.
Laura R | Portland, Connecticut | 03/06/2025
Excellent Experience
The entire experience was incredible. I was shopping at Home Depot in Middletown, CT and there was a salesman for Trinity Solar. He was really knowledgeable and I set up an appointment for someone to come to my house to get more information. Patrick K. came to my house and answered all of my questions. My main concern was my electric bill from Eversource increasing by over $100 per month due to public consumption. I simply couldn't afford it anymore. I was officially switched from Eversource to Trinity Solar in January. Things have been great. The follow up customer service has been exceptional. I highly recommend going with Trinity Solar. Thank you, Patrick K for your help!!!!
J R | Sparta, New Jersey | 02/14/2025
Comments on installation only
I contracted for reroofing, EV panels and 2 batteries. The roofing team was neat and professional. There were two last minute changes in both panel location and battery location. The recommended relocation of the batteries presented by the team leader proved to simplify the installation was less visibly obtrusive as well offering better battery protection. The change in panel location was suggested because of their understanding of my town's specific requirements for solar installation. At this point I have nothing but praise for the sales, sales support and installation teams.
Steven | Rockledge, Florida | 01/02/2025
solar and roofing
Joshua Lesko my sales associate/Project manager was wonderful in this whole process. he looked out for me every step of the way. Now I can't say there weren't hiccups in this process however it has been 6 weeks since the install and completion and he has still followed up and made sure things are still getting done. when I reached out to the company and had concerns, he would always answer and respond. he didn't always get me answers the same day, but he would at least reach out and show me he was still trying and that he didn't forget about me. when it comes to cost of the roof its comparable to most companies however, however what sets them apart is the warranty. the warranty is second to none its a crazy 25yr workmanship. they still reach out here and then to wish me a happy New year's and keep in touch along this process. Josh did me a good service for my home and I'm grateful the roof install was two days about 20 hours and the panel install was 8 hrs. I'm content with their services and even when I noticed and issue with the install everyone was extremely professional and direct about getting it fixed and moving forward.this whole process was quick aside from meeting with the Hoa. I will definitely be reaching out again if they still maintain this standard in the future!!
Great communications | Francestown, New Hampshire | 12/03/2024
Top notch communications
Our home for the solar installation is in New Hampshire. I have been extremely impressed with the level of communications from Trinity Solar and our local building inspector told me that he has been very impressed with Trinity Solar's communications and the quality of the paperwork that they submitted to him. Trinity Solar has exceeded my expectations for communications, the quality of the installation and the panels are manufactured in Georgia and not China. I highly recommend Trinity Solar for any solar installation.
Don Spangler | Lewistown, Pennsylvania | 11/14/2024
Trinity Solar
Quick efficient and knowledgeable. That’s how I’d rate my experience with Trinity. The salesman (Justin) was knowledgeable and convincing. The installation crew was on spot and worked well together. The inspector was knowledgeable about the project. All in all a great experience.
Matt Ziegler | Colchester, Connecticut | 10/31/2024
The crew was very prompt here at 8am and 100% completed by 3pm. Quick work and very knowledgeable. Polite employees.
T c. BYRNE | Milford, Massachusetts | 10/10/2024
Owner of rental
To Whom it may Concern, The process that was started with Trinty Solar since the 1st time I spoke with sales rep, Jake has been nothing but fabulous service, and I may say this ,,,,, by all accountsit has not been an easy process since the middle of March. With installation just recently done at home, I will only praise the entire network of all personel that has been involved with me , nothing short on Great integrity and vastly the most highly professionalism towards the customer. Just great service and highly knowledgeable people.... With all that being said, I would highly recommend Trinty Solar to anyone , and I have.. Thank you for great leadership at the top,,,, to the customer service personal that have been involved, too the labor field men and woman , A - 1.. Sincerely Yours, T.c. Byrne
Maria Hargrove | Marlboro, New Jersey | 10/10/2024
Roof Issues
I had several calls from Trinity regarding putting solar on my roof, I finally had them come and we signed a contract with Kevin McSorley, he sat at my table and gave me a quote and all of the good that solar will do, explained that Trinity will come out and do an evaluation of my roof and to make sure that my home will be a good fit. Once they came here, they inspected my roof and did not give me any indication that my roof was old and that the shingles should be removed before moving forward on the solar installation, they did tell me at the time that they inspected my roof that I need to replace the pipe collar so there would be no leaks. We fast forward 3 years, Now I have a leak, not only are they not doing anything about it they are telling me that I have to deal with Sunnova who is the finance company and the warranty company. I had a service tech come out from Sunnova and he informed me that the roof should have been removed before installation of the solar panels. He also said that I will get a call from a manager to go over the issue still have not gotten a call 1 week later. I have a call out again to the Sunnova Finance Department regarding this issue, because the customer service department just keeps on going around and around. Sunnova wants to charger me $ 8900.00 to remove and reinstall solar panels that were on my roof for 3 years, when they have a 10 year warranty that means nothing. Trinity as well wants to charger me to remove and reinstall the solar panels for more money. THIS TRINITY AND SUNNOVA ARE RIPPING OFF CUSTOMERS. IF ANYONE IS HAVING THE SAME ISSUE, WE NEED TO GET A CLASS ACTION LAWSUIT AGAINGST THEM.
Paul Krentzlin | Morristown, New Jersey | 09/17/2024
Installation
We are very satisfied with your installation. Thank you! Paul Krentzlin
