Updated 1 month ago
SolarReviews Addresses Solar Industry Concerns and Provides Homeowners Advice
The solar industry is seemingly in shambles with bad press, lawsuits over customer scams, and major players filing for bankruptcy — but let’s look at the facts.
On this page:
Timeline of key events that have disrupted the solar industry over the past two years
Consumer insights from 35,000+ homeowner reviews submitted to SolarReviews
Expert commentary from SolarReviews industry analysts about the state of the industry
Additional advice and resources for consumers
Timeline of Key Events
March 17, 2022: Federal Reserve begins increasing federal funds rate
The Federal Reserve began a string of 11 straight increases in the federal funds rate, from a low of 0%-0.25% to a high of 5.25%-5.5% in July 2023. Interest rate hikes make solar loan offerings less attractive to homeowners, leaving installers worried about customer acquisition.
Sept. 26, 2022: Pink Energy closes abruptly
Pink Energy (formerly Power Home Solar) is a nationally recognized solar installation company that closes abruptly, leaving a wave of unsatisfied customers with systems in need of repair or installation. This all comes after Pink Energy built a reputation for bad sales tactics, which held true to their reviews on SolarReviews.
Apr. 15, 2023: NEM 3.0 goes into effect in California
California's Public Utilities Commission drastically changes how solar customers from major utilities are billed. The new net billing system, NEM 3.0, reduces solar payments and renders it near impossible to estimate long-term savings, making home solar less attractive in the country's most important market.
Oct. 18, 2023: Tesla reports 48% YoY decline in solar installations
Tesla’s Q3 2023 earnings call revealed the company’s year-over-year solar installations declined by 48%, signaling the hardships faced by the industry in recent years.
Nov. 21, 2023: TIME releases article about “Solar Bros” hurting the industry
Some companies employ salespeople to sell solar by any means necessary, ranging from misleading customers to get digital signatures to pushing financing options onto homeowners that don't actually save them money. TIME exposes this tactic. (Here’s our policy analyst's take on ethics in solar sales.)
Jan. 25, 2024: ADT Solar closes completely
ADT entered the solar market in 2021 after successfully acquiring and rebranding Sunpro, one of the nation’s largest solar companies, to ADT Solar. Ultimately, solar was not a winning business for ADT, so it closes its entire solar business.
Apr. 24, 2024: SunPower ceases direct residential installations
SunPower changes its business model to no longer offer direct residential installations, relying solely on external SunPower licensed dealers and Blue Raven Solar. SunPower lays off around 1,000 workers as a result.
May 14, 2024: SolarReviews survey shows steep reduction in solar demand
SolarReviews released its second annual Solar Industry Report, revealing that nearly 50% of installers said that demand for solar reduced over 2023, solar loans were becoming too expensive, and about 18% of companies were not confident in their ability to stay in business over the next 18 months.
Jun. 13, 2024: Titan Solar goes out of business
Titan Solar abruptly announces its closure, notifying employees via email and filing for Chapter 7 bankruptcy one week later. Titan allegedly could not find a buyer for the company and could no longer keep its doors open.
Aug. 5, 2024: SunPower files for bankruptcy
SunPower files for Chapter 11 bankruptcy, opening space to restructure the business and halt the selling of PPAs and loans, leading top solar installers to pause business. (Here’s what SunPower customers should know.)
Sept. 3, 2024: Lumio files for bankruptcy
Lumio, a large solar company offering services in 16 states, files for Chapter 11 bankruptcy, marking the fourth major company shake-up in the industry. Lumio plans to continue operations as the filing progresses.
February 18th, 2025: Sunnova cuts 15% of its workforce
Residential solar giant Sunnova announces it is cutting 15% of its workforce to "focus on capital efficiency" and position itself for long-term success.
February 25th, 2025: SolarReviews survey results indicate great uncertainty
The 2025 edition of the SolarReviews Solar Industry survey reveals key statistics showing that over half of solar companies fear new tariffs and potential changes to solar incentives under President Trump. Furthermore, 8% of companies expressed concerns about their ability to stay in business through 2025, with an additional 14% adding they expected to stay in business despite great difficulties.
March 3rd, 2025: Sunnova announces it may not last a year
Sunnova releases its year-end financial results, stating it does not expect to be able to operate for the entire year unless it takes additional measures to manage its working capital, secure additional tax equity investment commitments or waivers of conditions to access existing tax equity commitments, and refinance certain of its obligations. Sunnova stock loses 71% of its value after the announcement.
Data-Driven Insights Into Solar Consumer Satisfaction
We analyzed over 35,000 consumer reviews submitted on the SolarReviews site from 2018 to 2023, and here is what we found about solar satisfaction:
According to our data, a majority of consumers have a positive experience with their solar journey.
Between 2018 and 2023, we saw an over 1,000% increase in 1-star reviews compared to a just under 260% increase in 5-star reviews.
The top three areas for which companies receive 1-star reviews include customer service, the installation process, and misleading sales practices.
Overall satisfaction skewed positively from 2022 to 2023, with a decrease in 1-star reviews and an increase in 5-star reviews.
On average, SolarReviews sees over 500% more 5-star ratings in a single year than 1-star ratings.
On average, over 17% of 1-star reviews were written about companies that have since gone “Out of Business” compared to under 3% of 5-star reviews.
Quotes from SolarReviews Industry Analysts
Ben Zientara, Policy Analyst
"The best solar companies tend to have a few things in common: they focus on a regional area and intimately know the local regulations, permitting, and utility requirements, as well as employ their own sales teams, service departments, and installation crews. Many of the large national companies that have closed or gone bankrupt failed on one or more of the counts, growing too quickly with third-party sales and subcontracted installation crews that don't have a stake in creating an ongoing relationship with the homeowners they serve."
Catherine Lane, Solar Expert
"In many cases, poor reviews are a result of salespeople promising things to homeowners that can't ever come true. Consumer education is key — when a door-to-door salesperson comes knocking, be wary of their claims, read online reviews, and always get quotes from more than one local installer before you sign a contract."