09/30/2016
Anonymous
Avoid this business. <br />If I could give fewer than one star, I'd try to take more away.<br />Joule came to my home last year and made it sound like getting the refund is so easy. Just file on the first date for Louisiana and they'd take care of everything if funds run out. They say that to you in conversation. Their promo material says it (that simply) But their contract is filled with hurdles. <br />They have been avoiding fulfilling their contract since I provided all information requested and outlined in the contract. <br />I have provided my filing confirmation on the date I filed (time stamped evidence) and I forwarded a letter showing that the state has qualified me to get reimbursed next year. They are still refusing to defer the large loan they promised to defer if I provided them the aforementioned information. And this loan is accruing major interest. <br />Do not do business with them. It's not worth your time or energy.<br />Even more, during the installation process they went back on their own contract several times because my roof didn't accommodate all the panels they planned to install. They made this mistake at least twice. And didn't credit me until I brought it up.