09/14/2017
Anonymous
Had the system for about a year. Found out that six months into it they didn't have anyone or anything monitoring it like they said it would. The system stopped reporting and the electricity company said the 25 panels produced 13 KWh during a month with more than 10 hours a day on all panels. Never did get set up like the sales representative told us on the monitoring app...tried multiple time but company is less than helpful. Should have taken my kids to Disney instead!
Sunsmart Technologies reply
12/05/2017
We're sorry to hear you're having issues with your monitoring! Please reach out to us via customerservices@sunsmartusa.com, and we will resolve this issue for you.<br /><br />Thank you!