11/15/2017
Anonymous
I am from Europe and am - overall used to MUCH BETTER customer service than what one normally get here in the USA. For some reason, the solar industry, at least in my experience with over 5 different companies, seems to be even worse. So calling Beyond Solar and get the kind of caring and attention was really refreshing. I was very frustrated with some of the other vendors we were in contact with. On one company, I even left my phone number 2 times to the Sales department, but never heard back....<br /><br />We did a tons of research before we decided on Beyond Solar as provider for our 7.5kw solar system,: http://beyondsolar.net, but even after having visited many websites and gotten some quotes we were not 100% sure. However, after having asked them tons of questions, trust me - I asked a lot - we felt that their solution/company was a good fit for us. <br /><br />Before we decided I went to one of Beyond Solar's clients and got a run-down on his experience and he was very pleased, so again, we felt good about Beyond Solar. They were not the cheapest, but among the best priced and they offered a really wide range of options and so much customization and help that we felt very comfortable with them. They offer a true turn-key-solar-solution though we financed with SunTrust because we were already preapproved. <br /><br />Also, the install crew was very professional and polite and even cleaned up everything after themselves and were very knowledgeable and meticulous about everything they did. They even brought a gas-driven power generator to keep the fridge/freezer and other things powered up while they had the mandatory "Down-time" to install the Solar Edge inverter.<br /><br />This was our first ever solar power/panels/systems we have bought, so I cannot compare them with any other on the entire experience, but overall we're very happy with them and can really recommend them for residential solar and I think they do commercial solar installations too.<br /><br />Lastly, we learned is that one should as buyer - if you're like us anyway - make sure you sign up on the local energy provider buy-back program otherwise the "overage" will be just given away for free, so if you're getting solar power, make sure you get credit for the energy that goes back to the grid for others to use : )