03/23/2018
Anonymous
Eagle Mountain, UT
The sales associate made it seem like a great deal. We told him that we just bought the house and we didn't have any extra funds, so he said "I will crunch some numbers to see what can be done." He came back with a spread sheet that showed we would be getting a $6,300 incentive from federal to get people to go solar and a $2,000 incentive from state to go with solar power. He told us our out of pocket costs would be $12,700. We asked him if the tax incentive is going to be on top of what we already get back. We asked a few times and every time he said "yes it is on top of what you will already be getting back." We thought we would be able to handle that. The sales representative also told us that we would have it installed within 3 weeks. It took about 6 to 7 weeks to install. When it was taking so long to get installed, I called the company to cancel and they told me I would have to pay some fines. I wish I would have just payed the fines. I couldn't see how to get the federal incentive back while filing my taxes, so I called the owner Rick Webb. He told me that it is not an incentive. However, it is a tax credit. Which this means that I will not be able to have this applied to my taxes because I live in a single income home of 7. I am a teacher. When I called the owner he told me that the sales representative was let go or fired, because he was misleading people to sign contracts to meet his commission. I didn't really understand what a tax credit is, so I called an account and he explained to me that it really is based on your taxed income. He told me, "because you don't make much as a teacher it most likely will not benefit you. I felt like I was lied to by the sales rep. I sent a couple of text messages to the owner, and emailed the company about my feelings of unsatisfactory. I went onto Integrated Solar Solutions Facebook page to write a review. I based my review off of the sales representative, so it was not that great. The owner finally called me back to tell me that I didn't understand tax credits and I needed to base my review on the quality of their work and not on the sales representative. He asked me if I pay taxes, I told him I work a full time job and I don't claim all of my dependents so they will take out more taxes. He said "you should see a tax credit." I told him that I get more money than I pay into taxes because of my income. He said to me, "so I pay for your children." I couldn't believe that the owner of the company said that to me. It is not my fault they government issues $1,000 per child. I told the owner "what the sales representative did to get us to sign the contract is fraudulent." The owner than told me that this particular person never really worked for the company, which seems to be a lie. Either he lied to me the first time I talked to him or the second time I talked to him. He never once apologized for what was done to us. He didn't feel sorry for anything. He also told me that he will not do anything to try and fix the problem if it is going to cost him anything. I am not sure how or what I am going to do to get by. I am stuck with a $21,000 thousand bill that is accumulating thousands of dollars in interest that we will not be able to pay back. I live my life a little more stressed each day. The installers never told us anything about anything. The sales representative didn't really tell us anything either. I don't even know the size of my system.