06/16/2018
Anonymous
We have had our solar since December of 2016 and have been very happy with the performance. In 2017 we were only billed for the connection to SCE and usually generated excess power. We even got a refund check about 1 year after it was installed from SCE. YES I would hire Alex to help me again and yes I would refer him to friends and family. We interviewed 10 to 12 solar companies and got the best deal and assurances/warranties (roof, maintenance and panels) from Alex. There was a small billing issue where we tried to use our home equity line to pay off the PPA using their electronic check system but since it did not go through, I was billed an additional 25.00 from US Green, I believe this was the only issue where I felt unsatisfied, other than that I was pretty happy and if that is the only hiccup, I'll take it. I haven't noticed any roof issues after a big winter...oh and one more thing, they did tell me they would take care of communications with the HOA but I ended up having to do it myself, which was easier than expected. I simply submitted the information and layout of our panels mapped out by US green and it was approved with out a problem. I do remember when the city inspector came down from the roof he informed me that it was one of the better installations he has seen. So a big job comes with lots of hiccups but I would say it was pretty smooth, Alex and his team communicate very well, my expectations were met and I did also have them install a 220v in my garage to hookup the charging station for my car. :)