07/16/2018
Anonymous
12863 CR 192, Tyler , TX
Tested panels and inverters on either side of a failed micro in a string, confirming no doubt that micro has failed. All other manufacturers make arrangements to send replacement, but this company refuses to handle warranty repairs in line with the method 99% of all other suppliers use. NABCEP certified staff, so no excuses not to send warranted replacement. They instead insist we pull the full string of micros off line to send them the one failed part for testing prior to any help from them. If you think you need micro inverters, please think again or at least don't use these guys. Optimizers are way better, in my decade of experience as a NABCEP certified installer.