09/20/2018
Anonymous
Magnolia, TX
TSO installed my 16 kW system back in 2015. After commissioning modifications, other than one blown fuse and an SMA inverter communication card failure (all warranty work), the system has performed carefree. I am very pleased with my investment and the savings from grid power.<br /><br />However, several weeks ago, I noticed a significant drop in production. I called TSO and spoke with Kyle. TSO was here within days to do initial troubleshooting. After consulting with SMA about possible inverter issues, TSO sent their lead electrician, Steve, to do a more robust instruction of the wiring between the panels and the inverters. In between rain events last Friday, Steve and crew identified the issue on the roof - a connector had been pulled out by something chewing on the wire, thus taking 10 panels out of production. Weather kept them for doing the repair that day, but he was back Monday morning and got the system back up to full power.<br /><br />Appreciate Kyle sticking with me on this to get to a resolution and for Steve systematically going through the wiring to identify and repair the system in a timely manner. Thanks!