10/19/2018
Anonymous
Solar was installed on the roof years ago. Has been working fine up until this week. My mother called when SRP showed up while we were gone saying there was an automated report on their computer that we had no power to the house. Turns out the inverter broke. Nobody answered at 1 pm at American Solar... She left a message and waited... No reply all day. No reply the next morning so she called again! Woman had the nerve of having my elderly parents check the system instead of sending out someone from their company! To top that off, she said they were too busy to replace the part under warranty for at least 3 weeks! She's an elderly existing customer, paid a fortune for this system, had to check it herself, it's under warranty, and they're not gonna fix it.... I'm pissed!!! She's stressed out 'cause her meter is running on SRP only for about a month and running up the electric bill !!! So much for American Solar customer service! Buyer beware!