Office location: 444 Washington Street, Rensselaer NY, 12144
11/07/2018
Anonymous
Beware: Solar Panels Installations Can/Has caused Leaks into Storage Units.<br /> I have concerns Monolith targets Storage units for solar, but doesn't appear to be upfront with the reality of solar panel installations able to cause Leaks in the roofs, destroying peoples precious property. <br /> They installed solar panels on the roof of the storage unit I pay nearly $200 a month to keep my belongings safe, Nobody alerted me to the possibility the panels and installation could cause leaks in the roof of my storage unit, while it had been leaking for a couple months completely destroying an entire box of my most precious priceless family heirloom belongings.<br /> My belongings included generations of families baby books, my deceased families military honor commemorative letters signed by the presidents, with photos of presidents signed, deceased families paintings, some belongings so destroyed I can't even tell what they are soaked with water, and covered with horrible mold.<br /> The company did quickly come to the storage unit to fix the leak, as one worker told me this has happened before, and assured me their actions to caulk the roofing around the Panels would fix the leak, it's what they did to the previous Storage facility that leaked from their solar panels. <br /> I truly hoped this situation would stay simple, and sincerely hoped Monolith would simply do the right thing, but As some time has passed it doesn't appear to me that Monolith is interested in resolving this issue and the priceless damages they've caused. Unfortunately it appears that I now need to waste my time contacting an attorney for resolve.<br /> I noticed Monolith keeps saying Customer Service is important to them, however I've contacted the company a couple times to speak of this issues, but the owner has not returned my call. Will see, and update how this unravels.<br /> From the information coming from the Storage unit working with Monolith, it doesn't seem like they are telling the entire truth about these installations to the Owners, they Can and Have Caused Leaks to Storage units.