12/18/2018
Anonymous
UNETHICAL PRACTICES AT THE EXPENSE OF THE UNKOWING PUBLIC<br />We were stuck with Direct Energy when they purchased Astrum Solar shortly after Astrum installed our solar panels near Ithaca NY. Since that time, it has been a nightmare. They will not honor our limited production warranty, our buy back warranty and continue to claim that damage done to our system should fall under the contract's well-defined Force Majeure clause, which states that Force Majeure includes Acts of God, Floods, Fires, Earthquakes, War, etc. <br />Our home is located on 5 country acres and is surrounded by trees, which the sales person was well- aware of. The damage is due to squirrels and, though this company sells squirrel guards, they did not alert us to the possibility of squirrel damage at the contract signing nor until damage had been done. Now, they are holding us hostage by wanting to charge (after the fact) just under $1000 for squirrel guards saying that squirrel damage was not foreseeable by them (Why, then, would they make squired guards?) AND hundreds of dollars for damage repair. A guaranteed revenue stream for them the cost of which exceeds our solar energy savings.