08/22/2019
Always partly cloudy
SLO, CA
AM Sun Solar installed our residential system in SLO. They said that the design/permit process would take up to 4 months, and they got it done near the end of the 5th month. One of our panels partially died on the 3rd day. Never have I had a company do so little, so slowly, to remedy an installation situation. Three months later and AM Sun Solar says that they are at the mercy of manufacturer to approve and ship a new panel. The company should have taken ownership, bought and installed a new panel, and dealt with the warranty/refund issue on their own. I shudder to think what warranty service might be like later.
AM Sun Solar & Roofing reply
05/04/2022
Hello,
We apologize for the delay in replacing your panel. Our 25-year Workmanship Warranty is designed to provide coverage against any damage or maintenance issues that arise during installation and beyond. Unfortunately, it can be challenging to get needed equipment delivered to our offices in a timely manner. Please contact us at (805) 772-6786 or email hello@amsunsolar.com for further assistance.
Sincerely,
The A.M. Sun Solar Team