11/10/2019
Natalie S
Our sales rep was very knowledgeable and professional. The installation process was seamless and the crew did a great job. Solar Topps lost our paperwork before it was issued to the city or APS so turning our solar panels on has been delayed almost two months. Because of this I now have an extra two months of electric bills that I did not expect/budget for. I asked Solar Topps to assist with this bill as it is in result of their error. They claim that they cannot but not to worry because I will not need to pay for my panels until they are turned on. This still leaves me with an extra $1000+ expense that I had not planned for. Not only this, but my final electric bill and solar panel payment were due within days of each other. Solar Tops once again cannot help. Even though they promised 30 days bill-free. I understand that mistakes can be made but a company should do all it can to make it right. They should also be honest. I do not feel like Solar Topps did that and I really wish I would have chosen another company.