04/04/2020
Josh
I hired Diamond Solar to add on 15 panels to an existing 26 panel installation that was done by LA Solar Group. Contract was signed in August. Installation started in October and was not completed until January. There were at least 5 different times I was told someone would be at my house to work on it and no one showed up. I lost months of production on my existing panels during this time. I asked them to clean my panels to make up for the lost production, they said they would and it was never done. With LA Solar I had visibility to production on the Solaredge monitoring web site and app. Diamond did not set it up. I just got my first electric bill and my production was only up 5% year over year. Now I have to figure out how to deal with this. I don't understand why I was treated this badly as a customer. I paid cash for everything on time. I accepted their initial proposal price and didn't negotiate them down. They had my email address and cell number to text if there was trouble getting a hold of me.