06/23/2020
J C
Tustin, CA
Solar is a big commitment. I mean, it lasts longer than some marriages. Also, we were the first in our townhouse community to get solar, and our HOA was sensitive to the process. Doing the research was important. After speaking with a dozen different solar companies, tracking materials/production/warranties/prices, and breaking down each system’s cost per kWh, Altair impressed me the most. Most companies were licensed, had similar warrantees of 25 years (materials, workmanship, penetration), and used similar products. I selected Altair for four reasons: 1. Charlie, the sales rep, was extremely knowledgeable and patient. He gave us information we didn’t even know we needed yet (and we realized later). Several of the other companies I spoke with couldn’t answer my questions, saying, “I’m just the sales guy”. 2. While you should monitor your system regularly, they also monitor your system’s production. Many companies will install a system and leave you on your own. 3. The owner, Khaled, is an electrical engineer and is NABCEP certified. 4. In addition to being licensed and bonded, they put a portion of profits into a fund that will be used to support clients IF they ever go out of business. Once we started working with them, I knew choosing them was the right thing to do. The entire staff is customer oriented, professional, responsive, and take pride in what they do. We’re getting an EV outlet installed later this year along with a battery, and are looking forward to working with the team again!