Office location: 420 Bedford Street Suite 375, Lexington MA, 02420
07/13/2020
Eman
Solar Five installed a solar system for me and after about 5 or 6 months a controller began to malfunction and they came out a few times to get it started again. Finally, after a year and 4 months the controller failed again and after 5 or 6 weeks they finally came out and replaced the controller. Meanwhile, zero production was generated during the 5 to 6 week period, which cover part of May and nearly all of June, the 2 highest electric production months of the year. The technician who replaced the controller and the Customer Service Manager both said that compensation would be forthcoming to make up for my loss. After weeks of stalling the Customer Service Manager said “it was out of his hands”. When they sold me this $30 thousand + system, they guaranteed a minimum production. That do not stand behind their promises.