07/14/2020
JP in Florissant
Florissant, CO
The reviews at the time were okay and the company said it could move ahead on the timeline we wanted. The salesman seemed believable. But this is a clown car. We signed our contract just after Thanksgiving, and today, nearly eight months later, we have precisely the same solar energy capacity we had that day. It took five months to sort out the paperwork—the county kept rejecting it for simple errors—and another six weeks (so far) to do work we were assured would take a week. There is no continuity between crews, so that when a crew shows up to continue the work it has only the vaguest idea of what needs to be done that day. Crews repeatedly arrive without requisite tools and or components, which figures because they leave tools and supplies (not to mention cigarette butts) all over our property and then disappear for days at a time. They must have stuff strewn all over the state. We have heard at least a dozen times some variation of “You’ll be up and running by the end of the day,” and as of this writing the installation is in its sixth week. The organization is spread out over at least two states, and not one of its constituent parts has demonstrated competence or reliability. They don’t return calls or show up when they promise they will. Clearly the company has sufficient cash flow that it doesn’t need to finish projects so it can get paid. We're giving a 1-star rating for after-sales support, for price charged as quoted and for product quality because after all these months, we still have no way of measuring those things.