09/13/2020
Juan Venegas
Humble, TX
I purchased 13 solar panels which were installed late July of last year (2019). The system functioned well, but several items were not taken care of as promised. One of the two main issues were having them trim some trees that caused shade over the panels. One gentlemen by the last name Thomas came to my house to evaluate the trimming and said he had "some guys" that would come out to take care of it. Well, it's been over a year and they never came. Needless to say, I went ahead and paid out of pocket to have those trees trimmed. The second (and main) issue I am having now, or should I say, have been having for over six months, is that two of my panels are not registering power production. I have reached out repeatedly over the phone all summer, and conveniently, their phone lines are never answered and/or their voicemail is full and unable to take messages. I finally got in touch with one employee (Melissa) in late July who was very empathetic to my situation and she supposedly spoke with someone on the team but no one has ever bothered to return my call to send out a technician to evaluate the faulty panels. The most frustrating thing about this experience with Texas Solar Outfitters is the lack of accountability and customer service. I am a citizen trying to do my part to help my environment only to be meet with what seems to be a scrupulous company veiled as a righteous environmental advocate. Beware of this last business practice of theirs. BEFORE they even turn on your system, you have to sign a document that states that ALL work was completed to your satisfaction. The quandary is how do you know all work is fully functional? I should have seen this coming. And yes, I have filed the pertinent complaint with the BBB. I will update as necessary.