05/08/2021
Adam Stear
Temple, TX
We were kind of guinea pigs for one of the 16.7kW popular LG batteries that Solar CenTex is starting to carry and install. There were some things that they had to work out to make sure that the system was working the way that it was supposed to, but I told Scot that I'd rather the system take longer to put in and it be put in RIGHT than it to be put in fast and not well. While it did take longer than initially anticipated, they were still well within their contracted time for the install... AND I still recommend them to others even with some of the hiccups. What I appreciated the most apart from the quality equipment and supplies installed with care was how well their team works together to help their customers. Scot, Sabrina, Chris and the rest of the team were very patient with my concerns and questions throughout the whole process. This is huge because sometimes I have a lot of questions! Also, they don't just do the installation then forget about you after it's done. They are prepared to offer kind and thorough customer support on their work and the equipment they installed. While this was expensive for me, I feel good about this purchase. Especially because of what happened recently with the ERCOT debacle. I FULLY anticipate that they are going to drop the ball this summer again... I just hope people don't suffer again because of it. Thank you, Solar CenTex team for this peace of mind!