05/29/2021
Diane Hawkins
West Richland, WA
I had solar fans and insulation installed on May 19th and it is making a rattling noise that can be heard inside the house. I have called 888-405-8689 repeatedly without a soul answering the phone. I have left messages and no one has returned my call. I have sent an email to support@smartenergy.net without any response either. How can a company that has a 25 year warranty on their product not support customers who have spent $8000 on their products?? At their dinner, they asked for three names of your friends so they can enter you into a raffle for a gift card. We won the gift card and we’ve asked about it four times and we were completely ignored. They said they would come out to drop it off and nothing. Integrity doesn’t go far with this company. Please consider the lack of support if you’re going with this company! Please DO NOT give them the names of your friends either because they don’t keep their word. It’s the principle behind it. If they can’t keep their word on small things, then they WILL NOT on important and bigger issues. I was planning on having them back for solar blanket installation after our home remodel and solar panels but they have completely shut the door on that.