07/13/2021
Mdholycross
North Lewisburg, OH
This has been a complete nightmare! First of all, I read all of the wonderful reviews on Google. Our sales lady, Jennifer was very pleasant and assured us that she had no intention of leaving this company. This was back in the end of November. At that time, they were scheduling installs bergen February and March. We were at first very excited about our purchase, come April we were still not on their schedule for the installation. That's when we found out that Jennifer was quitting and she assured us that everything would be taking care of. They finally installed our system the end of May, well not completely. They came out the end of May to dig the trench. It wasn't until the next week before they came back to do the install and another two weeks before they came out to fill in the trench. The operator who dug the trench hit and busted our drain tile, he promised that they would fix it. My husband spoke with a manager and requested that they would take a picture of the fixed drain tile before they back filled the trench. Guess what, they "forgot" to take a picture of the fixed drain tile. Now, we are in the middle of July and they still haven't been back to finish the install. They said that they still need to set up the communication lines and they would contact us when they will be back out to complete this service. Also, the reason you see all of the positive Google reviews is because they pay their customers $500 to leave the positive reviews along with obtaining names and numbers of friends and family for referrals. Very shady company!!!
Solar Is Freedom (Out of Business) reply
08/02/2021
We are working to get the installation finalized. Per our contract, we the final communication will be established as soon as the part required is available. There will also be a quality control inspection scheduled upon completion. As for the comment about reviews, this is a mischaracterization of the customer advocacy program. The sales manager of Columbus will be reaching out.