07/23/2021
Carl Ellis
Orange City, FL
We had an Atlantic key person come to our door and talk us into getting the solar for our house. They undersized our house knowing we only had been living there four months. Synergy was the installer. We have told them numerous times and they knew it was undersized from all of our power bills. They told us they were going to get new solar panels to put up there to make it right and it’s now going on a year and we still have to pay an electric bill with our solar bill. Now both companies are blaming each other for this and neither of them wanna do anything about it. Then you have Libby who works for synergy just straight up ignores us and our calls. We leave a message every single day and she does not return any phone calls whatsoever to resolve this issue. They promised they would resolve this issue their word means nothing. Stay far away from both companies they do not stand by their product or their word.