Office location: 11696 Lilburn Park Road, St. Louis MO, 63146
02/05/2022
Dave Wrobel
Chesterfield, MO
We were presented with a $3500 added cost for 3-9 foot piers in concrete for our ground mount array only after having paid over half of the $25,000 cost - when they presented their pre-permit request for approval. One would think this was predictable. We're considering cancellation, costing at least $1000, rather than risk further surprises.
System size (kW): 7.12
System price: $25,543
Price include the Federal Tax Credit or incentives: No
StraightUp Solar reply
02/14/2022
In the current pandemic environment, our Project Developers meet with customers remotely and view photos of the home, roof, and site. Judging the landscape and slope of the site from an aerial satellite view can be difficult. Before the installation begins, we come out to the home and perform a tech-on-site to best understand the unique conditions of the home and site. We apologize for not identifying the slope conditions of your house in the sales discussion, and going forward, our Project Developers will ask about site and grade conditions in their initial conversations with the customer.