02/08/2022
A
West Roxbury, MA
I bought solar panels form IPS 7 years ago. There were problems from the beginning. Panels didn't work right the 1st year. Finally fixed. There has been no Regional Manager for the past 7 months and no indication when position will be filled. My solar panels have not been working well for past year, according to records, and I now have solar panels and am paying an electric bill. Work in New England region is subcontracted out. Subcontractor was here multiple times and has not fixed problem. Presumably, a new subcontractor has been hired. When one calls or emails service department in Colorado, it takes multiple times to get a response, I have now called/emailed daily for 4 days in a row, still no response. Last conversation was that they would have someone here quickly. I am frustrated and dismayed.
System size (kW): 7.52
System price: $35,000
Price include the Federal Tax Credit or incentives: No